Channel Service Lead: Material Handlers & Stackers (Italy)

SANY Group; Belluno; In loco; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

SANY Group is seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for core products including material handlers, 45-ton reach stackers and stackers.

You will upgrade dealer service capabilities, resolve on-site issues, drive product localization and maintain stable dealer partnerships across Italy. Fluent Italian and English are required, with willingness to travel frequently within Central Italy.

Competenze

• 3+ years of after-sales and channel service experience in construction or port machinery; experience with material handlers, reach stackers or stackers is a plus.
• Solid expertise in hydraulic, electrical and mechanical system principles and troubleshooting for large port and material handling equipment; strong problem-solving.
• Ability to summarize local product adaptation problems and propose optimization suggestions for R&D iterations.
• Fluent in Italian, proficient in English for cross-border technical communication with Chinese teams.
• Hold a valid driving license and be willing to travel frequently across Central Italy.
• Possess basic dealer management awareness and good cross-team communication and coordination abilities.

Mansioni

• 1. Manage daily dealer service cooperation and standardize after-sales processes for core equipment.
• 2. Provide professional technical training for dealers on mechanical, hydraulic, and electrical systems and remote/on-site support.
• 3. Tackle complex faults to improve first-time fix rate and service efficiency.
• 4. Collect local feedback and communicate with China R&D for product optimization.
• 5. Track dealer service KPIs and optimize after-sales processes.
• 6. Maintain long-term dealer relationships and coordinate upgrades and retrofit projects.

Conoscenze

After-sales experience

Channel service

Hydraulic systems

Electrical systems

Mechanical systems

Cross-team communication

Driving license

Travel willingness

Descrizione del lavoro

SANY Group is seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for core products including material handlers, 45-ton reach stackers and stackers.

You will upgrade dealer service capabilities, resolve on-site issues, drive product localization and maintain stable dealer partnerships across Italy. Fluent Italian and English are required, with willingness to travel frequently within Central Italy.