Air Freight Ops & Customer Experience Specialist

DHL Global Forwarding; Pozzuolo Martesana; In loco; EUR 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

DHL Global Forwarding in Lombardy, Pozzuolo Martesana, seeks an experienced Air Freight Operations professional to advance import/export activities. The role emphasizes delivering an exceptional customer experience, coordinating with network offices, and leveraging CW1 tools to ensure accurate delivery, invoicing, cost booking, and regulatory compliance.

You will manage end-to-end processes for a defined set of customers, build relationships with carriers and brokers, monitor KPIs, and drive

Competenze

• 2-3 years of experience in the logistics, transport, airline, or BPO industry for Executive/Sr. Executive.
• 3-4 years of experience in the logistics, transport, airline, or BPO industry for AM/DM.
• Bachelor’s degree.
• Basic problem-solving skills to address common challenges.
• Proficient in Email writing and verbal communication with internal and external coordination.
• Efficiently manage tasks to meet deadlines and priorities.

Mansioni

• Enhance operational processes to foster consistent volume growth.
• Spearhead the implementation of new initiatives for maximizing operational efficiency.
• Collaborate closely with network offices to ensure optimal capacity procurement and utilization.
• Manage Delivery Order issuance and oversee Shipment Execution, including accurate invoicing, cost booking, claims handling, and customer complaint resolution with an intensely customer-centric approach.
• Implement CW1 Best Practices, including milestone updating and utilization of CW1 tools.
• Implement and monitor key performance indicators (KPIs) to measure operational performance and drive improvements.
• Manage and update your shipments via CW1 search grids and tasks.
• Efficiently address Inter-Company Issues and customer disputes to contribute to a healthy P & L result.
• Taking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach.
• Be Proactive and Ensure Timestamp for Completeness & Timeliness
• Manage Complaints, Claims, Compliments - be responsive and available.
• Drive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals.

Conoscenze

Product Knowledge

Customer Service

Technology Proficiency

Customs Regulations Acumen

Agility

Continuous Learning

Attention to Detail

Quality Orientation

Initiative

Team Collaboration

Formazione

Bachelor's degree

Strumenti

CW1

Descrizione del lavoro

DHL Global Forwarding in Lombardy, Pozzuolo Martesana, seeks an experienced Air Freight Operations professional to advance import/export activities. The role emphasizes delivering an exceptional customer experience, coordinating with network offices, and leveraging CW1 tools to ensure accurate delivery, invoicing, cost booking, and regulatory compliance.

You will manage end-to-end processes for a defined set of customers, build relationships with carriers and brokers, monitor KPIs, and drive