Capri Luxury Guest Concierge & Port Greeter

Bachecalavoro; Capri; On-site; EUR 11,000 - 17,000; Full time

Job summary

JK Place Capri seeks a Guest Greeter to welcome guests on arrival at the Capri port and assist with departures, transfers, and luggage coordination in line with JK Place luxury hospitality standards.

As the island’s first and last JK Place representative, you will deliver a warm personal welcome and farewell, coordinating with drivers, porters, Front Office, Concierge, and transport providers to ensure every journey is seamless.

Responsibilities

• Monitor expected ferry and hydrofoil arrivals and departures, staying informed of schedule changes, delays, cancellations, and port conditions.
• Meet arriving guests at the agreed port location with a warm, polished JK Place welcome.
• Confirm guest names and transfer details discreetly, and communicate arrivals promptly to drivers, porters, Front Office, and Concierge colleagues.
• Guide guests safely and efficiently from the port to the correct hotel vehicle or meeting point, offering assistance and practical information.
• Coordinate the collection, identification, tagging, and transfer of luggage, ensuring belongings are handled carefully and assigned correctly.
• Support drivers by communicating guest movements, confirming passenger and luggage details, arranging pick-up points, and facilitating loading and departure from the port.
• Maintain an orderly flow around hotel vehicles and meeting areas while complying with port access, traffic, and safety requirements.
• Assist departing guests at the port, coordinate luggage unloading and handover, guide them to the correct boarding area, and offer a courteous farewell.
• Provide accurate practical information about embarkation points, ticket offices, waiting areas, and service updates.
• Offer thoughtful assistance to elderly guests, families, and guests requiring extra support, while respecting individual needs and dignity.
• Remain reachable throughout the shift and communicate delays, missed connections, misplaced luggage, guest concerns, or other issues without delay.
• Handle guest names, travel arrangements, and personal belongings with completed discretion, following hotel and port safety, security, lost-property, and emergency procedures.

Job description

JK Place Capri seeks a Guest Greeter to welcome guests on arrival at the Capri port and assist with departures, transfers, and luggage coordination in line with JK Place luxury hospitality standards.

As the island’s first and last JK Place representative, you will deliver a warm personal welcome and farewell, coordinating with drivers, porters, Front Office, Concierge, and transport providers to ensure every journey is seamless.