Cafe Operations Leader: Brand Standards & Growth

Hard Rock Hotel Cancun; Venezia; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Hard Rock Cafe Venice Italy is seeking an Operations Manager responsible for the cafe's P&L and upholding brand standards while meeting or exceeding Hard Rock business objectives. The role includes mentoring hourly staff, managing labor in line with budgets and forecasts, and collaborating across departments to ensure consistent execution of systems and processes.

You will lead a highly functional team, foster guest-first service, and partner with senior management to attract and retain top

Competenze

• Proven experience in an Operations Manager role with high-volume casual full-service restaurant experience.
• Ability to learn and apply out-of-the-box ideas to drive team performance.
• Strong written and verbal communication skills; professional language to convey complex ideas.

Mansioni

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Mentor and coach hourly staff to Hard Rock brand ambassadors and service standards.
• Manage labor schedules in line with budget and forecasts.
• Run a department or cost center successfully and collaborate across departments.
• Support leadership in building a high-functioning team aligned to brand standards and guest experience.

Conoscenze

P&L management

Staff coaching

Labor scheduling

Brand standards

Customer service

Multilingual

Communication

Problem solving

English fluent

Descrizione del lavoro

Hard Rock Cafe Venice Italy is seeking an Operations Manager responsible for the cafe's P&L and upholding brand standards while meeting or exceeding Hard Rock business objectives. The role includes mentoring hourly staff, managing labor in line with budgets and forecasts, and collaborating across departments to ensure consistent execution of systems and processes.

You will lead a highly functional team, foster guest-first service, and partner with senior management to attract and retain top