Cafe Operations Leader: People, Profit & Service

Hard Rock Cafe; Venezia; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Hard Rock Cafe Venezia is seeking an Operations Manager to oversee department P&L, support cafe senior leadership, and maintain brand standards. You will mentor hourly staff, manage labor budgets, and partner across departments to ensure guest satisfaction.

The role requires strong communication, problem-solving, and a passion for hospitality. Join us to drive excellence in service and retail experiences at Hard Rock Cafe.

Competenze

• Proven experience within an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Experience mentoring hourly staff into brand ambassadors and service leaders.

Mansioni

• Manage department P&L and expenses as designated by the General Manager.
• Coach hourly staff to develop into brand ambassadors and service leaders.
• Manage labor schedules in line with cafe budget and forecast models.
• Run a department and/or cost center successfully.
• Collaborate across departments to deliver products and services to Hard Rock’s brand standards.

Conoscenze

Leadership

Team development

Brand standards

Customer service

Budget & P&L

Labor scheduling

Communication

Problem solving

Multilingual

Formazione

Experience in operations management in hospitality (casual-full-service)

Descrizione del lavoro

Hard Rock Cafe Venezia is seeking an Operations Manager to oversee department P&L, support cafe senior leadership, and maintain brand standards. You will mentor hourly staff, manage labor budgets, and partner across departments to ensure guest satisfaction.

The role requires strong communication, problem-solving, and a passion for hospitality. Join us to drive excellence in service and retail experiences at Hard Rock Cafe.