Business Support Project Manager, Milan (IT) based

Rothschild & Co Asset Management; Milano; On-site; EUR 36,000 - 40,000; Full time

Job summary

Rothschild & Co Wealth Management Italy seeks a Business Support & Projects Manager in Milan to support Front Office activities, coordinate cross-functional projects and drive the adoption of Group initiatives locally. The role focuses on operational excellence, data reporting and tool governance.

You will act as data lead, translate needs into requirements, and maintain procedures in Italian and English, while aligning with Group standards and Italy-specific regulatory requirements.

Qualifications

• 3–5 years of experience in Business Support
• Experience coordinating cross-functional projects is a plus
• Ability to translate business needs into operational solutions

Responsibilities

• Act as the primary point of contact for Front Office on operational matters involving cross-functional teams.
• Prepare and lead regular meetings with Front Office teams and communicate new processes.
• Draft and maintain procedures, operating instructions, user guides in Italian and English.
• Act as Data lead: build understanding of data and produce reports.

Skills

Project management

Operations support

Data reporting

Education

Higher education degree in project management, finance, economics, engineering or related field

Job description

About Us

Rothschild & Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets.

Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet.

We have 4,600 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions - Global Advisory, Wealth Management, Asset Management and Five Arrows.

As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward.

Rothschild & Co is committed to an inclusive and supportive environment where different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.

Business Support Project Manager

Location: based in Milan, but availability to travel to Paris often

Department: Operations

Contract: Full-Time | Permanent | CBA: banking, 3rd Professional Area | Base Salary Range: 36k-40k

Role purpose

The Business Support & Projects Manager supports Front Office teams in their day-to-day activities and contributes to the continuous improvement and transformation of operational processes. S/he acts as a key point of contact between the business, support and control functions, coordinating cross-functional projects and implementing Group initiatives locally. In this capacity, the function facilitates day-to-day operations, supports the effective adoption of tools and processes, and translates the needs of private bankers and assistants into operational solutions aligned with the Group operating model.

Key responsibilities

YOUR ROLE

The Candidate will join Rothschild & Co Wealth Management Italy at a key stage of its development, and will ensure the smooth, controlled and scalable operation of Front Office activities, building on Group standards while incorporating the operational, regulatory and commercial requirements specific to Italy.

1. Operational support for the Front Office
   • Act as the primary point of contact for private bankers and assistants on operational matters involving cross-functional teams, including Onboarding, Operations, IT and Compliance.
   • Assess and qualify requests, distinguish user-related issues from specific business needs, and follow them through to implementation or resolution.
   • Prepare and lead regular meetings with Front Office teams, communicate new processes and support users in adopting them.
   • Understand and contribute to the continuous improvement of Group operational processes and procedures; establish the local procedures required for the effective operation of the branch while maintaining the highest possible level of alignment with Group-wide processes.
   • Draft and maintain procedures, operating instructions, user guides, FAQs, training materials and launch communications in Italian and English.
   • Act as the Data lead: build an in-depth understanding of data held across the bank's systems, combine data from different sources and produce reports for the branch's various business lines.
2. Functional lead for Front Office tools (Ariane & GOA expert level, FST & Espace Privé understanding level)
   • Act as the functional administrator of the IT tools and applications used within the Italian business (the "Applications"), within the governance framework agreed with central teams, including maintaining the necessary configurations such as checklists and alerts.
   • Present new Applications features to the Italian teams, monitor adoption and identify any additional support or training needs.
   • Gather and formalise the needs of the Italian teams, prepare business requirements and translate them into specifications that can be implemented by Product and IT teams.
   • Prepare test scenarios, coordinate or perform User Acceptance Testing (UAT), document defects and verify fixes before production release.
   • Participate in project governance forums, sprint reviews and monitoring arrangements for developments affecting Italy.
   • Contribute to the monitoring of operational incidents, action plans and business continuity matters within the role's scope.
   • Contribute to enhancements of other Front Office tools and digital journeys, and ensure that the Italian scope is properly included and deployed.
   • Deliver the required training and keep operating instructions, user guides, FAQs, training materials and launch communications up to date in Italian and English.

CANDIDATE PROFILE

Education and experience

• Higher education degree in project management, finance, economics, engineering, information systems or a related field.
• Approximately 3 to 5 years of experience in Business Support, Busine