Front Office Projects & Operations Manager

Rothschild & Co; Milano; On-site; EUR 36,000 - 40,000; Full time

Job summary

Rothschild & Co in Milan invites a Business Support Project Manager to oversee Front Office operations, coordinating cross-functional projects and transforming processes locally. You will liaise with private bankers and assistants, ensuring alignment with Group standards in a dynamic banking environment.

You will lead tool configurations, support UAT, and deliver training in Italian and English, supporting continuous improvement and efficient execution across Italy.

Qualifications

• Higher education degree in project management, finance, economics, engineering, information systems or a related field.
• Approximately 3 to 5 years of experience in Business Support, Business Analysis, business project management, banking organization, data or cross-functional project management.
• Experience in a banking or financial environment, ideally in private banking or wealth management.

Responsibilities

• Act as primary point of contact for Front Office and support functions on operational matters.
• Assess and qualify requests, distinguish user-related issues from specific business needs, and follow through to implementation or resolution.
• Prepare and lead regular meetings with Front Office teams, communicate new processes and support users in adopting them.
• Draft and maintain procedures, operating instructions, user guides, FAQs, training materials and launch communications in Italian and English.
• Act as the Data lead: build an in-depth understanding of data held across the bank’s systems and produce reports for the branch’s various business lines.

Skills

Service orientation

Communication skills

Analytical skills

Autonomy

Education

Higher education degree in PM/finance/economics/engineering/IS

Tools

Excel

PowerPoint

Access

Power BI

Job description

Rothschild & Co in Milan invites a Business Support Project Manager to oversee Front Office operations, coordinating cross-functional projects and transforming processes locally. You will liaise with private bankers and assistants, ensuring alignment with Group standards in a dynamic banking environment.

You will lead tool configurations, support UAT, and deliver training in Italian and English, supporting continuous improvement and efficient execution across Italy.