Luxury Floor Supervisor — Lead Sales & Client Experience

Moncler; Serravalle Scrivia; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Meal vouchers

Sales commission scheme

Job summary

Moncler Serravalle is seeking a Full-Time Floor Supervisor to lead the boutique team and drive commercial performance. You will coach staff, manage floor operations, and ensure exceptional client experience in line with Moncler's brand standards.

Reporting to the Store Manager, you will analyse sales, productivity, and client data, while maintaining visual merchandising and inventory controls. Fluent Italian and English are required; luxury retail experience preferred.

Qualifications

• Minimum of 5 years' experience within luxury retail, including proven success in floor supervision and team leadership roles.
• Strong commercial acumen with a demonstrated ability to drive sales performance and exceed business objectives.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Fluent Italian and English, both written and spoken; additional languages are considered a strong asset.
• Excellent analytical skills, with the ability to interpret business performance metrics and translate insights into actionable strategies.
• Strong organizational skills and meticulous attention to detail.
• Outstanding interpersonal, communication, and stakeholder management skills.

Responsibilities

• Consistently embody and promote Moncler's Sales and Service standards, ensuring an exceptional and memorable client experience at every touchpoint.
• Drive sales performance and productivity through proactive management of key performance indicators, including Sales, UPT, Conversion Rate, Client Data Capture, Productivity, and Inventory metrics.
• Lead by example on the sales floor, motivating and inspiring the team to achieve individual and collective objectives.
• Support the recruitment, onboarding, and development of high-performing talent capable of driving business results while delivering outstanding customer service.
• Coach, mentor, and develop team members, ensuring full compliance with company initiatives, training programmes, CRM and Client Engagement Management (CEM) strategies, and selling excellence standards.
• Oversee daily boutique operations, ensuring efficiency, accuracy, and the protection of company assets through effective scheduling, inventory control, cash management, shipping and receiving activities, and adherence to corporate policies and procedures.
• Analyse sales and productivity reports to identify opportunities, implement action plans, and support sustainable business growth.
• Ensure visual merchandising and operational standards are consistently maintained in line with brand guidelines.
• Collaborate with the Store Manaer to cultivate a positive, inclusive, and performance-driven team environment.

Skills

Fluent Italian

Fluent English

Client service

Sales leadership

Leadership on the floor

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

CRM

Job description

Moncler Serravalle is seeking a Full-Time Floor Supervisor to lead the boutique team and drive commercial performance. You will coach staff, manage floor operations, and ensure exceptional client experience in line with Moncler's brand standards.

Reporting to the Store Manager, you will analyse sales, productivity, and client data, while maintaining visual merchandising and inventory controls. Fluent Italian and English are required; luxury retail experience preferred.