Customer Service Representative

Bryq; Italia; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote or hybrid options

25 days annual leave plus holidays

Professional development budget

Health and wellness allowance

Growth-oriented team environment

Competitive salary with performance‑dr

Descrizione del lavoro

Bryq is seeking a Customer Service Representative to join our growing Customer Experience team. You will be the first point of contact for clients, answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard.

You will troubleshoot platform issues, guide new users, log interactions in CRM, and help onboard new client accounts while meeting service targets. Fully remote or hybrid work options are available.

Competenze

• 1–3 years of customer service or client-facing experience.
• Excellent written and verbal English communication.
• Ability to manage multiple inquiries with attention to detail.

Mansioni

• Answer client inquiries via phone, email, and live chat promptly.
• Troubleshoot platform issues and escalate to technical teams as needed.
• Guide new users through the Bryq platform and onboarding.
• Log and track client interactions in the CRM system.
• Identify common issues and provide product feedback to improve the experience.
• Meet individual and team SLAs for response time and resolution quality.
• Support onboarding of new client accounts with Customer Success.

Conoscenze

Communication skills

English proficiency

Multitasking

Digital literacy

Customer service experience

Formazione

High school / secondary education

Strumenti

HubSpot

Salesforce

Zendesk

Descrizione del lavoro

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.

Key Responsibilities

• Respond to client enquiries via phone, email, and live chat in a timely and professional manner
• Troubleshoot platform issues and elevate to technical teams where necessary
• Guide new users through the Bryq platform and help them get set up
• Log and track client interactions accurately in the CRM system
• Identify common issues and share feedback with the product team to improve the client experience
• Meet individual and team service level targets for response time and resolution quality
• Support onboarding of new client accounts alongside the Customer Success team

Requirements

Required Qualifications

• 1-3 years of experience in a customer service, support, or client-facing role
• Strong written and verbal communication skills in English
• Ability to manage multiple enquiries simultaneously without losing attention to detail
• Comfortable working with digital tools and learning new software quickly
• Secondary education or above

Preferred (Nice To Have)

• Experience in a SaaS, HR technology, or recruitment environment
• Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)
• A second European language
• Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly

Benefits

• Competitive salary with performance-based bonus
• Fully remote or hybrid working options
• 25 days annual leave plus public holidays
• Access to professional development budget
• Health and wellness allowance
• A team that values your input and gives you room to grow