Bilingual Guest Experience Leader Luxury Retail Manager

Tiffany & Co.; Firenze; In loco; EUR 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses

Legal benefits

Company policies

Descrizione del lavoro

Tiffany & Co. Firenze is seeking a Team Manager (Assistant Store Manager) to support the Store Manager in leading sales, operations and security teams, elevating the Tiffany store experience.

This role mentors, coaches and acts as Guest Experience Manager to ensure unsurpassed client service. You will drive client development, lead a client-centric team, and maintain brand standards while managing store floor presence and operations in Italy.

Competenze

• Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation and achieving sales targets.
• Ability to develop opportunities and maintain client relationships while ensuring brand presence.
• Flexibility to work in various roles (floor, operations).
• Italian and English speaking abilities are mandatory; a third language is a plus.

Mansioni

• Lead and develop team to meet/exceed store sales targets and KPIs.
• Drive client development activities and coach on the sales floor.
• Ensure Tiffany client experience is delivered consistently; mentor staff.
• Attract, hire and retain high performing talent and manage training.
• Oversee operations, back-of-house efficiency and compliance.

Conoscenze

Retail management

Sales leadership

Client development

Team coaching

Multilingual (IT/EN)

Formazione

College/university degree

Gemologist training (GIA)

Descrizione del lavoro

Tiffany & Co. Firenze is seeking a Team Manager (Assistant Store Manager) to support the Store Manager in leading sales, operations and security teams, elevating the Tiffany store experience.

This role mentors, coaches and acts as Guest Experience Manager to ensure unsurpassed client service. You will drive client development, lead a client-centric team, and maintain brand standards while managing store floor presence and operations in Italy.