Beauty Store Performance Lead

LVMH; Firenze; On-site; EUR 24,000 - 30,000; Full time

Job summary

Sephora Firenze seeks a dedicated Specialist to join our beauty community. You will monitor KPIs, oversee a dynamic team, and ensure exceptional customer experiences across makeup, skincare, fragrance, and Sephora Collection.

Join us in creating an inclusive, empowering environment where every client feels valued and inspired, with daily actions contributing to Sephora's success and culture of growth.

Qualifications

• Strong customer service experience in retail or hospitality.
• Proven ability to monitor and respond to KPIs and performance metrics.
• Excellent communication and problem-solving skills.

Responsibilities

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and Omnichannel services (Sephora+, Click & Collect, App).
• Monitoring team performances and defining corrective actions.
• Developing team skills and talents while ensuring quality standards across makeup, skincare, fragrance, and Sephora Collection.
• Training on technical skills and resolving disputes.
• Ensuring customer journey quality and adherence to guidelines.
• Coordinating daily results with Store Manager and team.
• Managing store procedures, stockroom, and merchandising strategies.

Skills

Critical thinking

Excellence orientation

Team collaboration

Communication skills

Job description

Sephora Firenze seeks a dedicated Specialist to join our beauty community. You will monitor KPIs, oversee a dynamic team, and ensure exceptional customer experiences across makeup, skincare, fragrance, and Sephora Collection.

Join us in creating an inclusive, empowering environment where every client feels valued and inspired, with daily actions contributing to Sephora's success and culture of growth.