Specialist - Firenze

Inside Lvmh; Firenze; On-site; EUR 24,000 - 30,000; Full time

Job summary

Sephora Firenze seeks a dedicated Specialist to join our beauty community. You will monitor KPIs, oversee a dynamic team, and ensure exceptional customer experiences across makeup, skincare, fragrance, and Sephora Collection.

Join us in creating an inclusive, empowering environment where every client feels valued and inspired, with daily actions contributing to Sephora's success and culture of growth.

Qualifications

• Strong customer service experience in retail or hospitality.
• Proven ability to monitor and respond to KPIs and performance metrics.
• Excellent communication and problem-solving skills.

Responsibilities

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and Omnichannel services (Sephora+, Click & Collect, App).
• Monitoring team performances and defining corrective actions.
• Developing team skills and talents while ensuring quality standards across makeup, skincare, fragrance, and Sephora Collection.
• Training on technical skills and resolving disputes.
• Ensuring customer journey quality and adherence to guidelines.
• Coordinating daily results with Store Manager and team.
• Managing store procedures, stockroom, and merchandising strategies.

Skills

Critical thinking

Excellence orientation

Team collaboration

Communication skills

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As a Specialist, and a valued member of one of the Firenze team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.
• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection)
• Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.
• Guaranteeing the best Costumer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
• Managing performances of In Store services (internal, external)
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade &Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
• Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Here are the Key Competencies for this Role:

Critical Thinking

To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.

To effectively guide the completion of activities to achieve expected results.

To ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.

Actively contribute to teamwork.

Excellence Orientation

To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.

Ability to organize the workday based on assigned tasks and priorities.

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.
• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.