B2B Customer Support Specialist (Remote, Italy)

Smartness Srl; Italia; Remote; EUR 26,000 - 32,000; Full time

Job summary

Smartness offers a Junior Customer Support Specialist role (B2B) with a 6-month fixed-term contract, remotely based in Italy. You’ll be the first point of contact for hotel owners, property managers, and hospitality pros, providing friendly, professional support via chat, email, and phone.

Training features AI-powered tools including Claude to resolve issues quickly. No prior SaaS experience is required; we value attitude, curiosity, quick learners, and a real passion for helping people, as you

Qualifications

• No prior experience required; attitude and ability to learn quickly are valued.
• Strong interpersonal skills for supporting B2B hospitality clients.
• Comfort with AI-powered tools and technology.

Responsibilities

• Provide friendly, professional support via chat, email and phone to hospitality professionals.
• Use AI tools like Claude to quickly find answers and assist customers.
• Investigate issues and escalate complex cases to senior team when needed.
• Make technology simple and understandable for customers.

Skills

Problem solving

People skills

Curiosity

Quick learning

Tools

Claude AI

Job description

Smartness offers a Junior Customer Support Specialist role (B2B) with a 6-month fixed-term contract, remotely based in Italy. You’ll be the first point of contact for hotel owners, property managers, and hospitality pros, providing friendly, professional support via chat, email, and phone.

Training features AI-powered tools including Claude to resolve issues quickly. No prior SaaS experience is required; we value attitude, curiosity, quick learners, and a real passion for helping people, as you