Automotive Technical Delegate / Flying Doctor

MSX International; Napoli; In loco; EUR 38.000 - 42.000; Tempo pieno

Descrizione del lavoro

MSX International seeks an Automotive Technical Delegate / Flying Doctor to support dealerships and repairers with complex vehicle issues. You will serve as the escalation point, diagnosing electrical and drivability faults on-site and remotely, using OEM tools like wiTECH and DiagBOX and delivering first-time-right repairs.

Fluency in English is required; other European languages are a plus. This field-based, full-time role offers a competitive salary range and opportunities to contribute to

Competenze

• Experience in automotive diagnostics and field service.
• Ability to diagnose complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools.
• Ability to read wiring diagrams and technical documentation.
• Experience supporting workshops or engineering teams.
• Field-based or multi-site support is a plus.

Mansioni

• Provide on-site and remote diagnostics support to dealerships and repairers.
• Diagnose and resolve complex electrical/electronic faults.
• Use OEM tools (wiTECH, DiagBOX) for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical documentation.
• Create technical reports and case updates.
• Coach technicians and provide hands-on guidance.
• Feed recurring issues into continuous improvement.

Descrizione del lavoro

Automotive Technical Delegate / Flying Doctor

• Full-time
• Workplace Type: Field Based
• Compensation: EUR 38000 - EUR 42000 - yearly

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

What you’ll do:

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g.wiTECH,DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

What you bring:

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field-based or multi-site support, multi-brand exposurewith anOEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• WorkingproficiencyinEnglishrequired(written and spoken)
• Additional European languages are a plus

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.