Automotive Diagnostics Escalation Lead (Remote)

Msxinternational

Napoli

In loco

EUR 42.000 - 65.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Equal opportunities employer

Descrizione del lavoro

Msxinternational is seeking an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You will be the escalation point when others can't fix it, helping reduce downtime and deliver first-time-right repairs.

The role involves diagnosing electrical faults, using OEM tools for diagnostics and flashing, and coaching technicians on-site and remotely. English is required, and multlingual capabilities are a plus, with equal opportunity hiring.

Competenze

Strong experience in automotive diagnostics / technical support / workshop or field service.
Proven ability to fix complex electrical/electronic faults.
Hands-on use of OEM diagnostic tools.
Confidence reading wiring diagrams and technical documentation.

Mansioni

Support dealerships and repairers on-site and remotely.
Diagnose and resolve complex electrical, electronic, and drivability faults.
Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization.
Identify root causes using wiring diagrams and technical documentation.
Support both individual cases and wider technical issues across fleets.
Create clear technical reports and case updates.
Coach technicians and provide hands-on guidance.
Feed recurring issues into continuous improvement.