Luxury Spa Operations Lead — Guest Experience

Park Hyatt Milano; Milano; In loco; EUR 32.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

12 free nights

Discounted group hotel rates

Staff cafeteria and laundry service

Continuous learning opportunities

Descrizione del lavoro

Park Hyatt Milano is seeking an Assistant Spa Manager to oversee daily spa operations, ensuring adherence to brand standards and outstanding guest experiences in our luxury Milan hotel.

The role combines operational, supervisory, and technical duties, including managing schedules, coordinating therapists, and supporting recruitment and staff development. A Beautician/esthetician qualification and Technical Director certification are preferred, with 2–4 years in a hotel spa setting.

Competenze

• Beautician/esthetician qualification is mandatory for technical role.
• Certification as Technical Director may be required by local regulations.
• Degree or diploma in Hospitality, Wellness, or Management preferred.

Mansioni

• Ensure a personalized guest experience aligned with brand standards
• Handle guest complaints, ensuring prompt resolution and satisfaction
• Continuously monitor service levels and treatment quality
• Foster a guest-centric culture within the team
• Assist in planning and supervising daily Spa operations
• Ensure efficient management of treatment schedules and room occupancy
• Optimize workflows to maximize productivity and revenue
• Support inventory management and stock control
• Supervise and coordinate the Spa team (therapists, receptionists, beauticians)
• Support recruitment, training, and staff development

Conoscenze

Spa leadership

Guest service

Communication

Team motivation

Formazione

Beautician/esthetician qualification

Certification as Technical Director

Strumenti

Book4Time

Opera

Descrizione del lavoro

Park Hyatt Milano is seeking an Assistant Spa Manager to oversee daily spa operations, ensuring adherence to brand standards and outstanding guest experiences in our luxury Milan hotel.

The role combines operational, supervisory, and technical duties, including managing schedules, coordinating therapists, and supporting recruitment and staff development. A Beautician/esthetician qualification and Technical Director certification are preferred, with 2–4 years in a hotel spa setting.