Assistant Manager — Lead & Elevate Guest Experiences

Metropolitan Pub Company; Firenze; In loco; EUR 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development opportunities

Staff discounts on brand food anddrink

Pension contribution

Employee assistance program

Descrizione del lavoro

Metropolitan Pub Company in Florence is seeking an Assistant Manager to support the General Manager in the day-to-day running of a busy pub.

You will lead by example, deliver outstanding guest experiences, and develop the team through coaching and training.

This role demands strong communication, eye for detail, and the ability to stay composed on a busy shift while upholding brand standards. English fluency is required to perform the role safely and understand allergen controls.

Competenze

• Experience leading teams in a busy hospitality environment.
• Excellent communication and customer service skills.
• Ability to train and coach staff.
• Strong organisational skills with attention to detail.
• English language proficiency and allergen awareness.

Mansioni

• Support the General Manager in daily operations.
• Lead the team to deliver amazing guest experiences.
• Act as a role model and support training and development.
• Uphold brand standards and ensure safety for customers and staff.

Conoscenze

Leadership

Customer service

Team management

Training

Communication

Allergen controls

Descrizione del lavoro

Metropolitan Pub Company in Florence is seeking an Assistant Manager to support the General Manager in the day-to-day running of a busy pub.

You will lead by example, deliver outstanding guest experiences, and develop the team through coaching and training.

This role demands strong communication, eye for detail, and the ability to stay composed on a busy shift while upholding brand standards. English fluency is required to perform the role safely and understand allergen controls.