Shift Leader: Deliver Memorable Service & Team Growth

Metropolitan Pub Company; Firenze; In loco; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development across brands

33% staff discount on brands

15% discount for family on brands

Employee assistance programme—well‑nefi

Maternity & paternity policies

Menopause Friendly Employer

40-50% discount at Greene King Inns/h{

Refer a friend – up to £1,500

Wagestream wage access

Retail discounts (Superdrug etc.)

Descrizione del lavoro

Metro Pubs in Firenze is seeking a proactive Team Leader who will lead by example, ensuring the shift runs like clockwork and the team has everything they need. You’ll maintain high standards, deliver a heartfelt customer experience, supervise during busy periods, and keep the bar safe, legal and welcoming.

The role offers a competitive salary, pension contributions, and extensive staff rewards across our brands, including family-friendly policies and wage-access options.

Competenze

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Mansioni

• Lead by example to ensure shifts run smoothly and the team has what they need.
• Maintain high standards of service and customer care to keep guests happy.
• Support scheduling and coordination during peak times to maximise efficiency.
• Ensure compliance with safety, hygiene and legal requirements at all times.

Descrizione del lavoro

Metro Pubs in Firenze is seeking a proactive Team Leader who will lead by example, ensuring the shift runs like clockwork and the team has everything they need. You’ll maintain high standards, deliver a heartfelt customer experience, supervise during busy periods, and keep the bar safe, legal and welcoming.

The role offers a competitive salary, pension contributions, and extensive staff rewards across our brands, including family-friendly policies and wage-access options.