Area Service Manager

Electrolux; Bardi; On-site; EUR 34,000 - 41,000; Full time

Job summary

Electrolux Group, azienda leader globale nel settore degli elettrodomestici, ricerca candidati per guidare risultati di vendita e sviluppo servizio nel canale aftermarket in Northern Italy. Viaggiare per visitare i clienti è richiesto.

Il ruolo richiede esperienza in ruoli simili, una solida capacità negoziale e una forte attenzione ai KPI di servizio. Il pacchetto retributivo parte da 37.500 € lordi all'anno, in linea con il CCNL Metalmeccanici.

Qualifications

• Esperienza pertinente in un ruolo analogo, preferibilmente nel settore.
• Laurea in Economia o Business Administration considerata un plus.
• Propensione ad assumersi responsabilità e guidare temi in modo autonomo.
• Capacità negoziali, mentalità imprenditoriale e gestione di iniziative cross-funzionali.
• Spiccate capacità analitiche e di problem solving.
• Buone capacità comunicative e di stakeholder management.
• La conoscenza fluente dell'italiano è obbligatoria; l'inglese è un valore aggiunto.

Responsibilities

• Eseguire il piano commerciale (Ricambi, Consumabili e Accessori, Estensione di garanzia, Sostituzione prodotto) con partner ISP e Rivenditori Ricambi.
• Garantire supporto alle funzioni correlate (consegna ricambi, B2B, formazione).
• Definire e implementare la rete di assistenza in base alle KPI di servizio e mantenere aggiornata la base dati degli ISP.
• Audit frequenti delle aziende ISP per verificare capacità, formazione, strumenti IT e identità del marchio Electrolux.

Job description

Questa posizione è in Electrolux

Il processo di selezione sarà interamente gestito Electrolux.

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Job Description

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

About the role

In this role, you will deliver the business results (Sales growth, Service development, Cost control) in the aftermarket channels (Independent service providers and Spare Parts Dealer).

Location

We are looking for candidates based in Northern Italy. Travel is required to visit clients.

What you’ll do:

• To execute the Commercial Plan (Spare Parts, Consumables & Accessories, Extended Warranty, Product Replacement), enhancing a truly business partnership with selected independent service providers (ISP) and Spare Parts Dealers, and setting the necessary action plan to close the gap vs target


• To ensure the proper business support to be delivered by related functions (spare parts delivery, B2B, training program, etc.)


• To define and implement the correct service network set-up (how many ISPs, how many technicians) to achieve the targeted Service KPIs (Csat, RCT, FVC) and secure the correct maintenance of the ISPs information database


• To audit frequently independent service providers (ISP) organization ensuring the right capabilities to reach the targets (human resources, training, IT tool, Electrolux brand identification) and agree the related improvement plan;


• In cooperation with Quality & Technical Support, ensure the right compliance to the technical repair procedure, by monitoring the main KPIs (cost per call, product exchanges), ensuring the attendance of training sessions and correct claim report compilation.

Who you are

• Relevant experience in a similar role, preferably in the same industry


• Degree in Business Administration or Economics will be considered as a plus


• Willingness to take on responsibility and ability to drive topics independently


• Ability in negotiation, business mindset and in managing cross functional initiatives


• Strong analytical and problem-solving skills


• Very good communication and stakeholder management capabilities


• Fluency in Italian is a must have. Fluent English will be considered as a plus

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

At Electrolux Group, we believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance.

The annual gross base salary starts from €37,500.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici).

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