Air Freight Operations Lead – Hybrid & Flexible

Ait-Worldwide-Logistics; Vignate; Ibrido; EUR 90.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

39-hour work week

Meal vouchers

Smart working allowance

Hybrid work model

Private health insurance

Volunteer time

Descrizione del lavoro

AIT Worldwide Logistics in Lombardy, Italy, is seeking a Head of Operations Air Freight to lead the Air Import and Export teams, ensuring smooth, compliant, on‑time operations and driving continuous improvement. You will strengthen relationships with key accounts, develop new business opportunities, and serve as the primary operational contact for clients, including Life Sciences.

The role requires team leadership, KPI monitoring, and collaboration across functions to meet company policies,

Competenze

• Fluent oral and written English and Italian.
• Completed trainings as a forwarding agent.
• Completed further education in freight forwarding or business.
• At least 5 years in a similar export/import leadership role in freight forwarding, ideally Air Freight.
• Multiple years of people management experience.

Mansioni

• Lead Air Freight Import & Export department, ensuring efficient operations across cargo verticals.
• Ensure smooth, compliant, on-time execution of air freight shipments and export processing.
• Recruit, coach, evaluate, and develop team members with day-to-day operational leadership.
• Drive continuous improvement of processes, procedures, and operational documentation.
• Manage airline relationships, negotiate rates, and oversee air freight procurement and pricing strategies.
• Control shipment profitability, costs, accruals, receivables, and contribute to monthly financial closing.
• Build and maintain strong relationships with customers, agents, airlines, and service providers; provide expert operational support.
• Oversee customs clearance, dangerous goods handling, and compliance with regulations (e.g., IATA, GDP, GxP).
• Lead customer implementations, quality initiatives, issue resolution, and continuous improvement projects.
• Monitor and analyze operational and customer KPIs; prepare business reports for strategic decisions.

Conoscenze

English

Italian

Leadership

Process improvement

Customer service

Independent work

Team collaboration

Formazione

Forwarding agent training

Higher education in freight forwarding or business

Descrizione del lavoro

AIT Worldwide Logistics in Lombardy, Italy, is seeking a Head of Operations Air Freight to lead the Air Import and Export teams, ensuring smooth, compliant, on‑time operations and driving continuous improvement. You will strengthen relationships with key accounts, develop new business opportunities, and serve as the primary operational contact for clients, including Life Sciences.

The role requires team leadership, KPI monitoring, and collaboration across functions to meet company policies,