AI Service Delivery & Governance Lead

Crif; Bologna; In loco; EUR 45.000 - 55.000; Tempo pieno

Descrizione del lavoro

CRIF is seeking an AI Service Delivery & Agentic Manager to act as the central governance and coordination point for AI use cases across SBC1, SBC2, and GT teams. The role oversees end-to-end delivery of the AI portfolio, maintains the roadmap, manages dependencies, and ensures secure, compliant, and production-ready services.

You will coordinate with GT and enabling teams to ensure successful implementation, production readiness, and adherence to ITSM best practices while aligning with

Competenze

• Experience in IT service management, service delivery, or governance.
• Knowledge of AI/GenAI solutions and enterprise platforms.
• Solid understanding of security, compliance, deployment, and operational support processes.
• Excellent stakeholder management and cross-functional cooperation.

Mansioni

• Own and maintain the AI use case roadmap, tracking progress, priorities, dependencies, and risks.
• Ensure end-to-end visibility and governance of all AI initiatives under development.
• Assess technical, operational, and security implications of each use case, including integrations, deployment models, monitoring, performance, and availability requirements.
• Coordinate with GT and enabling teams to ensure successful implementation and production readiness.
• Ensure compliance with enterprise operating models, legal, security, and regulatory requirements.
• Verify adherence to company standards and policies, including API exposure, penetration testing, monitoring, and operational support processes.
• Drive service readiness and ensure AI solutions are delivered according to ITSM best practices.

Conoscenze

IT service management

AI/GenAI knowledge

Security & compliance

Stakeholder management

Descrizione del lavoro

CRIF is seeking an AI Service Delivery & Agentic Manager to act as the central governance and coordination point for AI use cases across SBC1, SBC2, and GT teams. The role oversees end-to-end delivery of the AI portfolio, maintains the roadmap, manages dependencies, and ensures secure, compliant, and production-ready services.

You will coordinate with GT and enabling teams to ensure successful implementation, production readiness, and adherence to ITSM best practices while aligning with