AI Service Delivery & Agentic Manager

CRIF; Emilia-Romagna; In loco; EUR 50.000 - 65.000; Tempo pieno

Descrizione del lavoro

CRIF is seeking an AI Service Delivery & Agentic Manager to govern and coordinate the AI portfolio across multiple teams. The role oversees end-to-end delivery, roadmaps, dependencies, and production readiness to ensure secure and compliant AI services.

The position focuses on governance, security, and operational readiness, with negotiations for ITSM-aligned service delivery and stakeholder collaboration. The role is permanent and salary starts at €50,000 gross per year.

Competenze

• Strong experience in IT Service Management, service delivery, or technology governance.
• Knowledge of AI/GenAI solutions and enterprise platforms.
• Solid understanding of security, compliance, deployment, and operational support processes.
• Excellent stakeholder management and cross-functional cooperation.

Mansioni

• Own and maintain the AI use case roadmap, tracking progress, priorities, dependencies, and risks.
• Ensure end-to-end visibility and governance of all AI initiatives under development.
• Assess technical, operational, and security implications of each use case, including deployments, monitoring, and availability requirements.
• Coordinate with GT and enabling teams to ensure successful implementation and production readiness.
• Ensure compliance with enterprise operating models, legal, security, and regulatory requirements.
• Verify adherence to company standards and policies, including API exposure and monitoring.
• Drive service readiness and ensure AI solutions are delivered according to ITSM best practices.

Conoscenze

IT Service Management

Service delivery

Governance

AI/GenAI knowledge

Security & compliance

Deployment & operations

Stakeholder management

Descrizione del lavoro

The AI Service Delivery & Agentic Manager will act as the central governance and coordination point for AI use cases developed across SBC1, SBC2, and GT teams. The role is responsible for overseeing the end-to-end delivery of the AI portfolio, maintaining the roadmap, managing dependencies, and ensuring that every use case is delivered as a secure, compliant, and operationally ready service.

Key Responsibilities

• Own and maintain the AI use case roadmap, tracking progress, priorities, dependencies, and risks.
• Ensure end-to-end visibility and governance of all AI initiatives under development.
• Assess technical, operational, and security implications of each use case, including integrations, deployment models, monitoring, performance, and availability requirements.
• Coordinate with GT and enabling teams to ensure successful implementation and production readiness.
• Ensure compliance with enterprise operating models, legal, security, and regulatory requirements.
• Verify adherence to company standards and policies, including API exposure, penetration testing, monitoring, and operational support processes.
• Drive service readiness and ensure AI solutions are delivered according to ITSM best practices.

Requirements

• Strong experience in IT Service Management, service delivery, or technology governance.
• Knowledge of AI/GenAI solutions and enterprise platforms.
• Solid understanding of security, compliance, deployment, and operational support processes.
• Excellent stakeholder management and cross-functional cooperation

We offer a safe and inclusive environment where colleagues are encouraged to think outside the box. CRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle. We aim to attract and retain the best people and embracing gender, age, culture, religion and disability diversity

What we offer:

Type of contract: permanent

The Annual Salary for this position starts from €50,000 gross per year.

The level of classification will be determined during the selection process based on the candidate’s profile and in accordance with the National Collective Labour Agreement (CCNL) for the Tertiary, Distribution and Services sector. The final compensation package, including any variable components (such as MBO) or additional benefits.

Pursuant to Regulation (EU) 2016/679 (“GDPR”), candidates are hereby informed that their personal data will be processed exclusively for purposes related to the management of their application and the selection process. For further information on the processing of personal data and on the exercise of their privacy rights, candidates are invited to consult the full privacy notice available at the following Link, in the “Terms of Use” section.