Senior Process Analyst

CRIF; Bologna; In loco; EUR 29.000 - 35.000; Tempo pieno

Descrizione del lavoro

CRIF is seeking a Process Quality Consultant to implement QA standards, processes, tools and metrics across Global Technologies. You will coach IT teams in Cloud, AI, and Agile practices, ensuring compliance and continuous improvement, with a focus on delivering high-quality products and services.

The role requires a bachelor’s degree in a relevant field and B2 English; ITIL and PMP/CAPM certifications are valued.

Competenze

• Bachelor’s degree in computer science or information systems, mathematics, physics or related discipline, or equivalent education.
• B2 English Level (intermediate) according to CEFR.

Mansioni

• Define and implement Quality Assurance standards, processes, tools, metrics and methodologies to ensure CRIF has the right practice mix.
• Provide consultancy and facilitation for IT processes implementation including Cloud and AI processes; coach agile teams in implementing Agile methodology.
• Plan and schedule activities, propose corrective actions to stay on schedule; identify risks and issues and propose preventive actions.
• Analyze customer feedback to identify needs, clarify expectations, and guide quality improvement processes.
• Contribute to team goals, collaborate across countries and cultures, and continuously improve technical and communication skills.

Conoscenze

B2 English

Formazione

Bachelor’s degree in computer science or information systems, mathematics, physics or related discipline

ITIL Foundation

CAPM/PMP Certification

Descrizione del lavoro

Empowering the evolution of Global Technologies by defining and enhancing GT processes, facilitating their implementation and verifying compliance with audits, checking and validating the quality of deliverables, maintaining a data-driven approach through KPI monitoring and driving continuous improvement of the skills of GT people.

Responsibilities:

To be part of the team that implements Quality Assurance organizational standards, processes, tools, metrics and methodologies to ensure that Global Technologies has the right mix of methodologies, tools, and skills to be CRIF's business partner, delivering quality products and services.

To be part of the team of Process Quality Consultants, which provides consultancy and facilitation for IT processes implementation (including Cloud and AI processes), as well as coaching agile teams in implementing the Agile methodology.

Specifically:

• Plans and schedules activities and propose corrective actions to stay on schedule.
• Executes activities following agreed plans and schedules, implementing the methodologies defined at organization and project level.
• Work with professionalism, structure and method, focusing on continuous improvement and innovation
• Accepts and meets challenging schedules.
• Identifies risks and issues affecting her/his activities and proposes preventive and corrective actions.
• Analyses feedback from customers regularly to identify their needs, clarify expectations, understand their definitions of quality and guide their quality improvement process.
• Implements Quality Assurance organizational standards, processes, tools, metrics and methodologies.
• Proposes process improvements related to her/his activities.
• Grants the application of company security policies and guidelines.
• Is a problem solver.
• Regularly operates in a multi-country, multi-cultural environment encouraging collaboration and proactive approaches to overcome challenges.
• Typically operates under general supervision, with degrees of autonomy increasing with experience.
• Proactively contributes to team goals by integrating her/his own work with peers’ one and by fostering a Teamwork attitude.
• Continuously improves her/his own technical skills.
• Continuously improves her/his own communication skills.

Must have:

• Bachelor’s degree in computer science or information systems, mathematics, physics or related discipline, or an equivalent education, or demonstrated experience on the subject.
• B2 English Level (intermediate) according to Common European Framework of Reference for Languages.

Nice to have:

• ITIL Foundation.
• CAPM/PMP Certification.

We offer a safe and inclusive environment where colleagues are encouraged to think outside the box. CRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle. We aim to attract and retain the best people and embracing gender, age, culture, religion and disability diversity

Type of contract: permanent

The Annual Salary for this position starts from €32.000 gross per year.

The level of classification will be determined during the selection process based on the candidate’s profile and in accordance with the National Collective Labour Agreement (CCNL) for the Tertiary, Distribution and Services sector.

The final compensation package, including any variable components (such as MBO) or additional benefits, will depend on the assessment of the candidate’s profile against the role requirements.

Pursuant to Regulation (EU) 2016/679 ("GDPR"), candidates are hereby informed that their personal data will be processed exclusively for purposes related to the management of their application and the selection process. For further information on the processing of personal data and on the exercise of their privacy rights, candidates are invited to consult the full privacy notice available at the following Link, in the "Terms of Use" section.