Forward Deployed Engineer (FDE)

Wave Group; Milano; Hybrid; EUR 75,000 - 105,000; Full time

Benefits offered by this job

Equity

Job summary

Wave Group is hiring a Forward Deployed Engineer in Milan. The role focuses on hands-on deployment of AI systems for enterprise clients, with 70% engineering and 30% client-facing work. You’ll customize solutions, build modules, and drive real production outcomes.

You’ll work in a hybrid setup with 1-2 office days per week, partnering with a rapidly scaling startup backed by equity and strong growth potential.

Qualifications

• Fluency in English and Italian is a must.
• Direct customer-facing experience (FDE, field engineering, consulting).
• Strong Python and FastAPI foundations.
• Experience with LLMs and Agentic AI in production.
• Hands-on debugging and problem solving in high-velocity startups.
• Experience with AI Voice Agents / Conversational AI is a plus.
• Additional languages beyond English/Italian are beneficial.
• FDE/Solution engineering on agentic AI/LLM-based products preferred.

Responsibilities

• Serve as technical bridge to enterprise customers in the market.
• Spend ~70% time building and deploying, ~30% client-facing.
• Translate field learnings into reusable modules and playbooks.

Skills

English

Italian

Direct customer-facing

Python

FastAPI

LLMs in prod

Debugging

Agentic AI

Multi-language

Tools

N/A

Job description

Job Title: Forward Deployed Engineer (FDE)

Salary: ideally up to €90k (flex for strong candidates)

up to 35% bonus (~20% standard, rest based on performance)

very generous early-stage equity

Location: Milan (ideally 1-2 office days/week but flexible)

Company: autonomous AI agents for enterprise clients

About the company

This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world.

The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America.

Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers.

About the role

You'll be the technical bridge between the company and enterprise customers in your market — understanding their workflows, configuring and extending the AI systems to fit, and staying accountable for real production outcomes, not just a go-live.

This is a heavily hands-on role: most of your time is spent building and deploying (~70%), with the client-facing side being ~30%. You'll turn what you learn in the field into reusable modules and playbooks that speed up every deployment after yours.

Must have requirements:

• Professional fluency in English and Italian
• Direct customer-facing experience (FDE, field engineering, consulting or solutions roles)
• Strong foundation in Python, FastAPI
• Experience with LLMs & Agentic AI in production
• Comfortable moving between high-level problem definition and hands‑on debugging
• Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, comfortable operating with ambiguity
• Experience with AI Voice Agents / Conversational AI
• Additional fluency in Spanish, German, French or Portuguese
• FDE/Solution engineering experience specifically on agentic AI / LLM-based products, not just traditional SaaS