AI-Driven Customer Excellence Intern (Omnichannel)

Biogen, Inc.; Milano; Ibrido; EUR 6700 - 13.000; Tempo pieno

Descrizione del lavoro

Biogen, Inc. in Milan, Italy is offering an internship in Customer Excellence & Operations. The role focuses on innovation, omnichannel engagement, and AI-enabled digital health solutions.

You will work under a mentor to support digital evolution and AI adoption across multiple stakeholder groups, including patients, caregivers, and healthcare professionals. The internship emphasizes collaboration, content development for diverse channels, and measurement of impact through metrics and KPIs, with

Competenze

• Degree in Marketing, Communication, Economics or digital fields.
• Postgraduate Master in Digital Marketing is a plus.
• Strong written and spoken English.
• Interest in AI-enabled digital transformation.

Mansioni

• Support change management as part of the affiliate's AI transformation.
• Collaborate on launches and management of digital initiatives for patients, caregivers and professionals.
• Contribute to omnichannel campaigns design and delivery.
• Support AI adoption via education, awareness, and training materials.
• Prepare materials and present cross-functional updates.
• Help identify metrics and KPIs to measure impact.

Conoscenze

English proficiency

Communication skills

Project management

Analytical thinking

Digital marketing tools

Social media expertise

Formazione

Marketing/Communication/Economics/Digital Marketing

Postgraduate Master in Digital Marketing (plus)

Interest in digital ecosystem (pharma acceptable)

Strumenti

Microsoft Office Suite

PowerPoint

Excel

Generative AI platforms

Descrizione del lavoro

Biogen, Inc. in Milan, Italy is offering an internship in Customer Excellence & Operations. The role focuses on innovation, omnichannel engagement, and AI-enabled digital health solutions.

You will work under a mentor to support digital evolution and AI adoption across multiple stakeholder groups, including patients, caregivers, and healthcare professionals. The internship emphasizes collaboration, content development for diverse channels, and measurement of impact through metrics and KPIs, with