Process Improvement Intern: AI-Driven Efficiency & Impact

Amazon Inc.; Lombardia; Hybrid; EUR 12,000 - 17,000; Full time

Job summary

Amazon Italy is seeking a Process Improvement Specialist Intern in Milan for a 3-6 month program. You will work on continuous improvement, applying AI and data analytics to optimize operations.

Based at one of our locations, you will analyze feedback, run observations, and collaborate with station management and the EU network to drive efficiency, safety, and quality. Strong Excel skills and English are required; scripting knowledge is a plus.

Qualifications

• Fluent in English (C1 or higher).
• Penultimate or final year student in business, supply chain, economics, or related field.
• Advanced Excel skills and data analysis capability.
• Strong communication with a wide range of stakeholders.
• Eligible for a full-time internship lasting 3-6 months.

Responsibilities

• Plan and implement continuous improvement initiatives to innovate the driver experience and improve efficiency.
• Use AI tools and data analytics to identify inefficiencies, automate tasks, and prototype solutions.
• Analyse feedback to own and implement site-wide process improvements with data.
• Collaborate with station management and stakeholders to solve process-related issues.
• Audit processes for compliance and close gaps by analytics-driven decisions.

Skills

English proficiency

Analytical thinking

Excel - advanced

Stakeholder communication

Internship length eligible

Education

Penultimate or final year student in business, supply chain, transportation, economics

Tools

Python/SQL

Minitab

JMP

MS Excel

MS Access

Job description

Amazon Italy is seeking a Process Improvement Specialist Intern in Milan for a 3-6 month program. You will work on continuous improvement, applying AI and data analytics to optimize operations.

Based at one of our locations, you will analyze feedback, run observations, and collaborate with station management and the EU network to drive efficiency, safety, and quality. Strong Excel skills and English are required; scripting knowledge is a plus.