Intern, Customer Excellence & Operations

Biogen, Inc.; Milano; Ibrido; EUR 6700 - 13.000; Tempo pieno

Descrizione del lavoro

Biogen, Inc. in Milan, Italy is offering an internship in Customer Excellence & Operations. The role focuses on innovation, omnichannel engagement, and AI-enabled digital health solutions.

You will work under a mentor to support digital evolution and AI adoption across multiple stakeholder groups, including patients, caregivers, and healthcare professionals. The internship emphasizes collaboration, content development for diverse channels, and measurement of impact through metrics and KPIs, with

Competenze

• Degree in Marketing, Communication, Economics or digital fields.
• Postgraduate Master in Digital Marketing is a plus.
• Strong written and spoken English.
• Interest in AI-enabled digital transformation.

Mansioni

• Support change management as part of the affiliate's AI transformation.
• Collaborate on launches and management of digital initiatives for patients, caregivers and professionals.
• Contribute to omnichannel campaigns design and delivery.
• Support AI adoption via education, awareness, and training materials.
• Prepare materials and present cross-functional updates.
• Help identify metrics and KPIs to measure impact.

Conoscenze

English proficiency

Communication skills

Project management

Analytical thinking

Digital marketing tools

Social media expertise

Formazione

Marketing/Communication/Economics/Digital Marketing

Postgraduate Master in Digital Marketing (plus)

Interest in digital ecosystem (pharma acceptable)

Strumenti

Microsoft Office Suite

PowerPoint

Excel

Generative AI platforms

Descrizione del lavoro

## Intern, Customer Excellence & OperationsApply: Hybrid: Milan, Italy: Full time: Posted Today: REQ24241During the internship, the candidate will have the opportunity to focus their learning journey on projects related to **innovation**, **omnichannel engagement**, **digital health solutions**, and the adoption of **Artificial Intelligence (AI) tools** within the organization. Under the supervision of their mentor, they will be involved in the following activities:* Supporting change management initiatives as part of the affiliate’s digital evolution and AI transformation journey;* Collaborating in the launch, development, and management of digital initiatives targeting different stakeholder groups, such as: + Apps and digital solutions designed for patients, caregivers, and the general public; + Scientific platforms and digital services for healthcare professionals;* Contributing to the design and delivery of multi-target omnichannel campaigns;* Supporting internal AI adoption and digital innovation programs through educational initiatives, awareness campaigns, training materials, and communication activities aimed at promoting the effective use of AI tools across the organization;* Sharing and promoting digital and innovative projects both internally and externally through the preparation of materials, presentations, and contributions to cross-functional meetings;* Supporting the identification of effective metrics and KPIs to measure the impact of the activities and projects they will be involved in.**Education, Experience and Soft Skills*** Degree in Marketing, Communication, Economics, Digital Marketing, Digital Communication or related fields. Degrees in Pharmacy, Pharmaceutical Chemistry and Technology (CTF), or similar disciplines will also be considered, provided there is a strong interest in the digital ecosystem.* Postgraduate Master's degree in Digital Marketing or equivalent (considered a plus).* Excellent written and spoken English.* Strong verbal and written communication skills.* Ability to multitask and good project management capabilities.* Strong analytical skills and strategic thinking.* Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, as well as generative AI tools and platforms.* Strong knowledge and practical understanding of social media channels, digital communication platforms, digital ecosystems, and digital marketing tools and methodologies.* Preferably experienced in developing content and copy for different channels and audiences (websites, emails, social media, mobile apps, etc.).* Interest in innovation, emerging technologies, AI-enabled solutions, and digital transformation initiatives.Job Level: Internship