AI-Driven Clienteling CRM Product Leader
Loro Piana
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Benefits offered by this job
Job summary
Loro Piana is seeking a Product Owner to drive the development and adoption of the CRM and clienteling digital products. You will partner with CRM, IT, Retail Ops and regional teams to ensure solutions support Client Advisors in delivering exceptional client experiences and achieving business objectives.
With 5–8 years in similar roles and a strong retail or CRM background, you will lead the roadmap, manage agile delivery, and advance AI-powered capabilities while monitoring adoption and impact
Qualifications
- 5–8 years in Product Ownership or PM roles within CRM products.
- Experience in retail or client-facing CRM tools is a plus.
- Fluent English; interest in AI and digital innovation; agile experience.
Responsibilities
- Own the CRM and clienteling digital product roadmap.
- Translate business needs to functional requirements with IT and partners.
- Lead development of recommendation engines and AI-powered capabilities.
- Monitor adoption, engagement, and business impact; identify improvements.
- Define training, release notes, and digital change management.
- Oversee CRM helpdesk activities for seamless user experience.
- Own and enhance the Store and Client Advisor Competence Algorithm.
- Partner with regional teams to promote best practices.
Skills
Tools
Job description
Loro Piana is seeking a Product Owner to drive the development and adoption of the CRM and clienteling digital products. You will partner with CRM, IT, Retail Ops and regional teams to ensure solutions support Client Advisors in delivering exceptional client experiences and achieving business objectives.
With 5–8 years in similar roles and a strong retail or CRM background, you will lead the roadmap, manage agile delivery, and advance AI-powered capabilities while monitoring adoption and impact
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