AI & Automation Specialist (Copilot, Power Platform)

SoftwareOne; Lombardia; Hybrid; EUR 70,000 - 105,000; Full time

Benefits offered by this job

Global company culture

Structured onboarding and mentoring

President’s Club

Lifelong learning

Hire to Grow

Job summary

SoftwareOne is seeking an AI & Automation Specialist in Milan, Italy, offering hybrid work. You will partner with business and technology teams to identify automation opportunities, design AI-driven solutions, and accelerate adoption of Copilot and Power Platform capabilities across the organization.

You will design, develop and implement automation using Power Automate, build Copilot solutions, and drive governance, security and best practices.

Qualifications

• Hands-on experience with Power Automate, Power Apps, Dataverse, Copilot Studio and at least one of GitHub Copilot or Microsoft 365 Copilot
• Experience designing integrations using REST APIs and JSON
• Familiarity with Microsoft Azure including exposure to Azure OpenAI or other AI services
• Working knowledge of Python, JavaScript or C#, along with GitHub, Azure DevOps and CI/CD practices
• Understanding business processes across functions and ability to identify automation opportunities

Responsibilities

• Design, develop and implement automation solutions using Power Automate (cloud and desktop flows)
• Build and manage Copilot solutions (M365 Copilot and Copilot Studio) for business use cases (chatbots, conversational agents, agentic workflows)
• Support development teams in adopting GitHub Copilot and AI-assisted coding best practices
• Analyze business processes to identify automation and optimization opportunities
• Define governance, security and best practices for Copilot and Power Platform usage
• Collaborate with business stakeholders to gather requirements and define use cases
• Deliver training and enablement activities for end users and technical teams
• Monitor performance, adoption and cost of implemented solutions

Skills

Power Automate

Power Apps

Dataverse

Copilot Studio

GitHub Copilot

Microsoft 365 Copilot

REST APIs

JSON

Azure

Python

JavaScript

C#

GitHub

Azure DevOps

CI/CD

Power BI

Microsoft Fabric

Tools

Azure OpenAI

Job description

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

• Are you passionate about GitHub Copilot, Copilot Studio, and Power Automate, and eager to drive AI-powered transformation across the business?
• Do you thrive on turning ideas into intelligent automation solutions that improve productivity and create real businessvalue?
• Want to join SoftwareOne and be part of a collaborative, international environment that supports your growth and success?

Practical Information:

Location: Milan, Italy| Work Arrangement: Hybrid | Visa Requirements: Valid working visa for EU | Language Requirements: Professional/fluentlevel Englishand Italian, both written and verbal

We are looking for an experienced AI & Automation Specialist with strongexpertisein at least two of the following technologies: GitHub Copilot, Copilot Studio, and Power Automate. In this role, you will partner with business and technology teams to identify automation opportunities, design innovative AI-driven solutions, and accelerate the adoption of Copilot and Power Platform capabilities across the organization. Your work will help streamline processes, enhance productivity, and drive digital transformation through low-code and no-code technologies.

KeyResponsibilities

• Design, develop, and implement automation solutions using Power Automate (cloud and desktop flows)
• Build and manage Copilot solutions (M365 Copilot and Copilot Studio) for business use cases (chatbots, conversational agents, agentic workflows)
• Support development teams in adopting GitHub Copilot and AI-assisted coding best practices
• Analyze business processes to identifyautomation and optimization opportunities
• Define governance, security, and best practices for Copilot and Power Platform usage
• Collaborate with business stakeholders to gather requirements and define use cases
• Deliver training and enablement activities for both end users and technical teams
• Monitor performance, adoption, and cost of implemented solutions

What we need to see from you

• Hands-on experience with Power Automate, Power Apps, Dataverse, Copilot Studio, and at least one of GitHub Copilot or Microsoft 365 Copilot
• Experience designing integrations using REST APIs, JSON, and standard or custom connectors
• Familiarity with Microsoft Azure, including exposure to Azure OpenAI or other AI services
• Working knowledge of Python, JavaScript, or C#, along with GitHub, Azure DevOps, and CI/CD practices
• Understandingbusiness processes across functions such as finance, HR, sales, and operations, with experienceidentifyingautomation and optimization opportunities
• Strong analytical, problem-solving, communication, and stakeholder management skills, with the ability to deliver automation solutions in international, cross-functional environments
• Nice-to-have experiencewith Microsoft Fabric, Power BI, Power Platform governance, security and compliance, enterprise-scaleautomationor AI adoption programs
• Relevant Microsoft certifications (PL-900, PL-200, PL-400, AI-900, or similar)will be a plus

What we offer

You will be part of a collaborative, international environment where your ideas matter, your expertise is valued, and your growth is actively supported. We welcome diverse perspectives and encourage everyone to bring their authentic selves to work. Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values )
• Structured onboarding and mentoring, with a dedicated mentor supporting your successful start
• President’s Club, recognising outstanding contributions through peer and leadership appreciation
• Lifelong learning, with access to continuous training and professional development opportunities
• Hire to Grow, our commitment to internal mobility, feedback culture, and long-term career development

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.