Agile Program Manager - Digital And Crm Business Enablement

Publicis Media; Milano; In loco; EUR 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Publicis Sapient is seeking a Project Manager to join our Product and Digital Transformation practice, coordinating Digital and CRM initiatives across brands, markets and teams. You will help connect central and brand perspectives with local business priorities and activation strategies, translating requirements into actionable initiatives and delivering value.

You will facilitate workshops, align stakeholders and drive continuous improvement while providing practical advisory to clients and

Competenze

• 5+ years of experience in project management, account leadership, product, CRM, Digital transformation, marketing operations, CX, strategy or related areas.
• Experience managing senior stakeholders and coordinating initiatives across different teams and functions.
• Ability to work autonomously, structure complex activities and drive progress.
• Strong communication, facilitation, presentation and problem-solving skills.
• A flexible, pragmatic, client-oriented and hands-on approach.

Mansioni

• Take ownership of Digital and CRM initiatives, providing practical advice to clients and connecting business priorities with delivery activities.
• Coordinate Digital and CRM initiatives across brands, markets and functional teams.
• Connect central and brand perspectives with local business priorities and activation strategies.
• Translate business and market needs into clear and actionable initiatives.
• Help client and delivery teams align around priorities, expected outcomes and business value.
• Facilitate workshops, alignment sessions and decision-making discussions.
• Communicate clearly with both senior and operational stakeholders on the client side.
• Contribute to continuous improvement.

Conoscenze

Project management

Account leadership

CRM

Digital transformation

Marketing operations

CX

Strategy

Descrizione del lavoro

Company descriptionABOUT PUBLICIS SAPIENT Publicis Sapient is a technology company that provides enterprise AI platforms and services. With over 30 years of digital business transformation experience, we enable enterprise clients to transform how they operate and serve their customers, unlocking new value and enabling them to thrive in an AI-driven world. Our platforms Sapient Slingshot, Sapient Bodhi and Sapient Sustain use AI built off this deep enterprise context to help organizations modernize their legacy tech systems, build agentic solutions, and automate their IT operations. The combination of our AI platforms and the expertise of our people enables us to deliver faster and more effective outcomes through solutions that are specific to the unique needs of our clients’ businesses, their industries and their customers. Publicis Sapient is the technology hub of Publicis Groupe, uniting 20,000 people worldwide across 28 countries. For more information, visit publicissapient.com. OverviewDigital and CRM Business EnablementThe opportunityWe are looking for an Project Manager to join our Product and Digital Transformation practice, supporting the coordination and evolution of Digital and CRM initiatives across brands, markets and functional teams.The role combines client advisory, stakeholder coordination, Digital delivery and continuous improvement. You will help connect central and brand perspectives with local business priorities and activation strategies, enabling markets and teams to translate these priorities into effective Digital and CRM initiatives.Your roleYou will take ownership of Digital and CRM initiatives, providing practical advice to clients and connecting business priorities with delivery activities.Connect business priorities and deliveryCoordinate Digital and CRM initiatives across brands, markets and functional teams.Connect central and brand perspectives with local business priorities and activation strategies.Translate business and market needs into clear and actionable initiatives.Help client and delivery teams align around priorities, expected outcomes and business value.Provide client advisory and stakeholder coordinationBuild effective relationships with client stakeholders across CRM, Web, Marketing, Digital, Operations, Product and Technology.Provide practical advice on Digital business priorities, operating models and delivery approaches.Facilitate workshops, alignment sessions and decision-making discussions.Communicate clearly with both senior and operational stakeholders on the client side.Contribute to continuous improvementContribute to the evolution of Digital operating models, processes and ways of working.Support the rollout and adoption of Digital tools and operational solutions.Identify opportunities to improve efficiency, consistency and collaboration.Promote continuous improvement across both client and internal teams.Requested experience5+ years of experience in project management, account leadership, product, CRM, Digital transformation, marketing operations, CX, strategy or related areas.Experience managing senior stakeholders and coordinating initiatives across different teams and functions.Ability to work autonomously, structure complex activities and drive progress.Strong communication, facilitation, presentation and problem-solving skills.A flexible, pragmatic, client-oriented and hands-on approach.Fl...