After-Sales Analyst (French) - Data-Driven Insights

Bertrandt Group

Emilia-Romagna

In loco

EUR 35.000 - 52.000

Tempo pieno

10 giorni fa

Generatore di candidature

Una candidatura apposita per questo posto — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Descrizione del lavoro

Bertrandt Group in Emilia-Romagna seeks an After Sales Analyst to join an international automotive environment. You will collaborate with engineering, product management, pricing, and after-sales teams to support strategic service programs.

This role emphasizes data collection, analysis of service performance, dashboard development, monitoring warranty claims and customer satisfaction, and delivering actionable insights to improve operations and reduce service costs.

Competenze

Bachelor's or Master's degree in Engineering, Economics or Business Administration.
Strong data analysis and reporting capabilities.
Advanced Excel and Microsoft Office skills.
Knowledge of vehicle parts, maintenance, and after-sales processes.
Proficiency in English and French.
Experience in cross-functional collaboration.

Mansioni

Collect, consolidate, and manage After Sales data like service contract, repair methods, diagnostics etc.
Analyze after-sales performance data and customer service information to identify trends and offer technical support.
Develop dashboards and reports to support management decisions.
Monitor warranty claims, service quality, and customer satisfaction.
Collaborate with cross-functional teams to improve operational efficiency and customer retention.
Conduct root-cause analyses and recommend corrective actions for recurring issues.
Offer support for forecasting, budgeting, and strategic planning for after-sales operations.
Deliver actionable insights that enhance customer experience and reduce service costs.