After Sales Account Manager (Service Dept.)

Stevanato Group; Piombino Dese; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Stevanato Group in Italy seeks an Account Manager for its Service and After-Sales team within the Engineering BU. You will drive market strategy deployment and provide insights to grow business with assigned accounts.

Responsibilities include portfolio performance, prospect development, and strong cross‑functional collaboration with Sales and SMEs to deliver value solutions. Fluency in English (B2) is essential.

Formación

• 3+ years of experience in a commercial role, preferably in customer service/after-sales.
• English proficiency essential (minimum B2).

Responsabilidades

• Support with market strategy deployment and provide commercial insights for assigned accounts.
• Be accountable for performance of the portfolio and development of customer prospects.
• Build partnerships with existing accounts and key decision makers.
• Collaborate with Sales and SMEs to deliver value solutions.
• Serve as lead contact for all service requests and queries.
• Monitor market trends to identify opportunities for the Group.
• Manage function's budget in line with objectives.

Conocimientos

Market understanding

Product knowledge

Key account planning

Customer service

Analytics & reporting

Budget management

CRM tools

Herramientas

ERP

Office

Descripción del empleo

We are looking for a highly motivated, goal-oriented Account Manager to join the Service and After-Sales team of Stevanato Group's Engineering BU.

The successful candidate will:

• Support with market strategy deployment, providing commercial insights for assigned Accounts to enhance business growth and processes harmonization.
• Be accountable for the performance of assigned portfolio and for the development of customer prospects in relevant area.
• Build effective and sustainable partnerships with existing accounts, ensuring long lasting relationships with key decision makers across the customer's organization
• Collaborate with Sales Division and involve subject matter experts across Stevanato Group to foster the Company's business model and deliver added value solutions
• Serve as lead point of contact for all customer's service requests and queries.
• Monitor market trends to identify and seize commercial opportunities for the Group.
• Manage function's budget in line with business objectives/guidelines
• Create effective relationships with actual and potential customers to foster growth and commercial opportunities for all stakeholders involved.

TECHNICAL COMPETENCES:

• Market and Industry understanding and in-depth knowledge of key consumers and segments
• Customers and Prospects products and processes understanding
• Key Account Planning and Project Management
• Customer Service and CRM Management
• Analysis and Reporting: methodologies, techniques, tools and applications
• Budget management
• IT Tools: use of company tools and applications (ERP, Office, etc.)

SKILLS AND EXPERIENCE:

• +3 years of experiences in a commercial role preferably in the customer service and after sales department
• English language proficiency is essential for the role (at least B2).