After Sales Account Manager

EPTA GROUP; Roma; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Remote work opportunities

Training and development programs

Volunteering activities

Job summary

A leading company in refrigeration solutions is seeking an After Sales Account Manager for the Center of Italy. The ideal candidate will manage customer relationships, monitor KPIs, and ensure customer satisfaction while implementing strategies to achieve budget goals. Applicants should have at least 4 years of experience in a similar role and hold an Engineering degree. The position offers flexible working hours and opportunities for remote work as needed.

Qualifications

• Minimum of 4 years of professional experience in a similar role.
• Experience in multinational contexts managing similar activities.
• Ability to speak English and a second language fluently.
• Highest Education Level: Engineering Degree.

Responsibilities

• Manage customer relationships and contracts.
• Monitor Customer Satisfaction and propose improvement actions.
• Oversee business KPIs and quality service metrics.
• Collect customer needs for new business opportunities.
• Implement strategies defined by the Country After Sales Account Manager.
• Ensure budget achievement regarding revenues and profitability.
• Ensure achievement of the budget in revenues and profitability.
• Improve credit management in collaboration with Credit Collection Department.

Skills

Professional experience in a similar role

Management experience

Fluent in English and a second language

Multinational experience

Education

Engineering Degree

Job description

Would you like to be the next Fresh Thinker?

Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an After Sales Account Manager for the Center of Italy.

Key Responsibilities

• Manage the relationships with the customers, dealing for contracts and managing main claims.
• Monitor the Customer Satisfaction in order to propose the actions aimed to increase it.
• Monitor the business KPIs and quality services KPIs in order to propose the actions to increase them.
• Monitor specific SLA as required by the customers.
• Collect customer needs, identify and submit requirements for new business opportunities (e.g.: tools, resources) to AS Dep. in collaboration with new equipment Department.
• Implement the strategy defined by Country After Sales Account Manager.
• Ensure the achievement of the budget in terms of revenues and profitability.
• Ensure the improvement of credit management, in collaboration with Credit Collection Department.

Requirements

• Professional experience in the role or similar of at least 4 years.
• Management experience: preferably in multinational context, with similar dimensions, managing similar activities.
• Languages: English and second Language.
• Highest Education Level: Engineering Degree.

The role may be performed from any location within the Center of Italy (Regions: Lazio, Umbria, Molise, Abruzzo and Tuscany).

Why work for Epta

At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.

Join Epta, where you'll experience a great blend of new technologies and a modern workplace culture.

We take development opportunities seriously! Take part in a variety of training through our Learning Management System (LMS) Catalogues.

Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.

Balance work and personal life perfectly with our flexible working hours.

Give back more than we receive: Join our volunteering activities and help make the world a better place.

Our story

We at the Epta Group are a dynamic and growing international company, delivering cutting‑edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations—all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after‑sales support.

With over 8,000 employees, Epta fosters an environment of continuous development. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.

We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool.

Learn More About How We Work HERE.

Step into something fresh—apply to be part of Epta’s dynamic team!