AFR Import Ops & CS Lead - Growth & Excellence

DHL Global Forwarding; Bologna; On-site; EUR 45,000 - 65,000; Full time

Job summary

DHL Global Forwarding is seeking an AFR Import OPS/CS Team Leader in Bentivoglio (BO), Italy. You will coordinate AFR Import operations, lead a team, and ensure compliance with service levels, while driving productivity and continuous improvement.

Responsibilities include supervising daily activities, managing customer requirements, and collaborating with internal and external stakeholders to achieve business objectives. Excellent English and a Bachelor’s degree are required.

Qualifications

• Leadership and people management experience.
• Strong analytical and problem-solving skills.
• Ability to manage complex shipments and requirements.

Responsibilities

• Coordinate AFR Import operations ensuring delivery per customer requirements and standards.
• Lead, coach and develop the team to achieve KPIs and productivity.
• Monitor day-to-day operations, allocate resources and ensure service levels.

Skills

Team leadership

Operations management

Stakeholder management

Customer focus

Education

Bachelor's degree or equivalent

Job description

DHL Global Forwarding is seeking an AFR Import OPS/CS Team Leader in Bentivoglio (BO), Italy. You will coordinate AFR Import operations, lead a team, and ensure compliance with service levels, while driving productivity and continuous improvement.

Responsibilities include supervising daily activities, managing customer requirements, and collaborating with internal and external stakeholders to achieve business objectives. Excellent English and a Bachelor’s degree are required.