Motorsport OFR Operations & Customer Service Specialist

Deutsche Post; Emilia-Romagna; On-site; EUR 32,000 - 52,000; Full time

Job summary

DHL Global Forwarding Italy is seeking a Motorsports OFR OPS/CS Specialist to support export/import plans for high-profile motorsport events from Campogalliano. You will coordinate with the Motorsport Team, process orders, allocate freight, and ensure timely, accurate fulfillment and billing.

Ideal candidates have OFR operations experience, knowledge of ocean freight, strong analytical and communication skills, attention to detail, and a good command of English.

Qualifications

• Experience in OFR Operations; familiarity with RFQ and quotations.
• Knowledge of Ocean Freight forwarding business.
• Strong analytical and communication skills.
• Results-driven with attention to detail.
• Problem-solving mindset.
• Good knowledge of English.

Responsibilities

• Execute OFR Export/Import plans to provide forwarding for internal and external customers in accordance with customers requirements to grant operational excellence and top customer service level related to High Profile Motorsport Events and Customers.
• Coordinate with Motorsport Team
• Gather guidelines from internal functions and receive, execute and update orders via the system
• Provide allocation and reservations of freight both inbound and outbound and from race to race (overseas on overseas)
• Ascertain international freight rates based on analysis of Championship requirements, freight classifications (Handling of DG/ADR Materials),delivery schedules and deadlines
• Process, handle, distribute and archive all required export documents, verify invoices and shipping documents to enhance accordance with Incoterms and CDZ guidelines
• Comply with operating standards and procedures to provide superior customer service, granting operational excellence
• Coordinate with overseas offices/agents to fulfil Championship deadlines
• Achieve accurate and timely delivery of billing information to customers
• Handle customers complaints and operations irregularities and report them within the related tools
• Verify and input estimated costs, validate and approve accounts payables
• Check bill discrepancies such as incorrect rates, charges, etc

Skills

OFR Operations

RFQ & Quotations

Strong analytical skills

Good communication skills

Results-driven

Attention to detail

Problem-solving mentality

English proficiency

Job description

DHL Global Forwarding Italy is seeking a Motorsports OFR OPS/CS Specialist to support export/import plans for high-profile motorsport events from Campogalliano. You will coordinate with the Motorsport Team, process orders, allocate freight, and ensure timely, accurate fulfillment and billing.

Ideal candidates have OFR operations experience, knowledge of ocean freight, strong analytical and communication skills, attention to detail, and a good command of English.