Account Operations Specialist

InPost Italy; Lombardia; In loco; EUR 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

InPost Italy is seeking an Account Operations Specialist to join the Operations team. You will manage partners from onboarding to locker installations and collaborate with Sales, Deployment and Administration to streamline processes.

The role requires 1+ year in operations or related fields, strong organizational skills, and fluency in Italian and English. A multinational environment and eco-friendly logistics focus are emphasized.

Competenze

• 1+ year of experience in operations, account management or similar roles.
• Strong proactivity and organizational skills.
• Fluent in Italian and English (written and spoken).

Mansioni

• Manage partners’ relationships as the operational contact from onboarding to locker installations.
• Monitor and update partner data and project details across databases for accurate operations.
• Collaborate with Sales, Deployment and Administration to boost communication and workflow.
• Provide and analyze performance data, generating regular progress reports.
• Offer quality support for the team and partners, including escalations and updates.

Conoscenze

Italian language

English language

Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

InPost is a leading player in the business-to-consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 3000 fully automated parcel lockers (that are accessible 24/7) enabling customers to collect, send, and return parcels at their earliest convenience. The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer’s Polish home market. Our constantly expanding location/host partners include major supermarkets, petrol stations, railway stations, subways and shopping centers. We’re passionate about our mission and products and our People are the reason we succeed. We’re looking for people with drive and curiosity, who will join us in re-writing the norm!

Overview

We’re investing in our Customer Experience and on a mission to take our Customer Service & User Experience to the highest level. This role is a crucial part of this transformation.

We're looking for an Account Operations Specialist (belonging to L68/99) to join the Operations team at InPost Italy.

About your role

• Manage partners’ relationships, being the operational contact person for the whole process, from onboarding to locker installations
• Monitor and update company databases, ensuring all information is accurate and up to date, including partner data, project details, and other key information necessary for operations
• Collaborate cross-functionally with Sales, Deployment, and Administration teams to boost communication and workflow, improving both customer experience and internal processes
• Provide and analyze performance data, generating regular reports to track progress and identify areas for improvement
• Provide quality support for your team and partners (escalations, follow-ups, updates)

What you need to succeed

• +1 year experience in operations, account management, or similar roles
• Strong proactivity and organizational skills
• Good knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams);
• Fluent in Italian and English, written and spoken
• Multinational company
• Flexible, creative, vibrant working environment
• Contribute to the creation of responsible and eco-sustainable logistics
• Become part of a team of passionate, prepared and motivated people