Account Executive - Italy - SMB

ElevenLabs; Lombardia; Hybrid; EUR 60,000 - 100,000; Full time

Job summary

ElevenLabs is seeking an experienced SMB Account Executive to drive growth in small to medium businesses across Italy. You will act as a strategic partner, enabling organizations to leverage our AI voice models and product to transform their customer experience and workflows.

Responsibilities include building a growing portfolio of new accounts, identifying opportunities, and developing account strategies with cross-functional teams to drive revenue.

Qualifications

• Fluency in Italian and English, with strong negotiation and selling skills.
• 3+ years of quota-carrying enterprise SaaS sales experience.
• Proven success closing complex deals with multiple stakeholders.
• Experience selling to product/engineering leaders; translate tech to business value.
• Knowledge of enterprise procurement and legal processes.
• Comfort in early-stage, high-growth settings, ability to build new playbooks.
• Passion for AI, voice tech, and generative AI value.
• Hybrid customer- and product-driven mindset prioritizing client satisfaction and scale.

Responsibilities

• Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals.
• Identify new business opportunities where ElevenLabs' conversational AI capabilities can drive user engagement, automation, or cost efficiency.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends.
• Demonstrate expertise, or a strong willingness to learn, about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, in‑app assistants, and more.
• Develop and execute account strategies to expand ElevenLabs' presence within key verticals.
• Partner closely with customer success and solutions engineering to ensure smooth onboarding and expansion of accounts.
• Serve as a trusted advisor to clients, educating them on emerging trends in generative AI, voice interfaces, and conversational agents.

Skills

Fluency in Italian and English

Enterprise SaaS sales experience

Deals closing excellence

Executive relationship building

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún

• Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

We're looking for an experienced, motivated SMB Account Executive to drive ElevenLabs' growth in small to medium sized businesses across Italy. Our ideal candidate is passionate about the transformative possibilities of AI voice technology, and eager to act as a strategic partner - enabling organizations to leverage our industry-leading models and product to reimagine their customer experience, internal workflows, and monetization strategies.

In this role you will:

1. Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals.

2. Identify new business opportunities where ElevenLabs' conversational AI capabilities can drive user engagement, automation, or cost efficiency.

3. Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends.

4. Demonstrate expertise, or a strong willingness to learn, about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, in‑app assistants, and more.

5. Develop and execute account strategies to expand ElevenLabs' presence within key verticals.

6. Partner closely with customer success and solutions engineering to ensure smooth onboarding and expansion of accounts.

7. Serve as a trusted advisor to clients, educating them on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

1. Fluency in Italian and English, with the ability to sell and negotiate in both.

2. 3+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.

3. Proven success closing deals and managing complex sales cycles with multiple stakeholders.

4. Deep understanding of enterprise procurement and legal processes, with ability to accelerate deal velocity.

5. Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.

6. Strong executive presence and ability to build relationships at the exec level.

7. Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.

8. Passion for voice and audio AI and how it can unlock transformative value for customers.

9. A hybrid of customer and product-driven mentality that prioritizes client satisfaction and scale.

Location

This role is remote-first, so it can be executed from anywhere in Italy, however the ability to operate in CET is required.

#LI-remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.