Deployment Strategist - Italy

ElevenLabs; Italia; In loco; EUR 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual discretionary stipend

Company offsite

Co-working stipend

Descrizione del lavoro

ElevenLabs is seeking a Deployment Strategist to work with Forward Deployed Engineers and GTM teams to deploy ElevenAgents for enterprise customers. You will identify AI transformation goals and translate workflows into actionable deployments.

You will lead flagship deals end-to-end, embed yourself onsite with strategic customers, and collaborate across engineering, product and sales to maximize business impact and adoption across industries worldwide.

Competenze

• 3+ years of experience with enterprise customers in a technical capacity.
• Experience in product development, delivery and change management.
• Commercial insight: comfortable in deal conversations and enterprise sales cycles.
• Basic Python and API integration familiarity to prototype and demo with engineering.
• Excellent communication and problem-solving skills.
• Track record of owning complex, ambiguous projects and delivering results.
• Ability to work across industries and environments.
• Familiarity with LLM tooling and AI agent frameworks.
• Ability to map enterprise use cases to AI systems.

Mansioni

• Meet with strategic customers to understand AI transformation goals and pain points.
• Own flagship deals end-to-end from use case to close with commercial terms.
• Embed yourself inside customers and own delivery outcomes onsite.
• Identify high-impact use cases with customers and engineers.
• Guide best practices for deploying ElevenAgents and AI systems.
• Scope applications across industries and regions globally.
• Present results and future work to technical and executive audiences.
• Collaborate with Research to feed field insights into the platform.
• Build and deliver compelling demos of ElevenAgents to customers.
• Collaborate daily with customer engineering and exec teams to production.

Conoscenze

Customer engagement

Product development

Delivery and change management

Commercial acumen

Communication & problem-solving

Ownership of complex projects

Adaptability

LLM tooling familiarity

Enterprise use-case mapping

Strumenti

Python basics

API integration

Descrizione del lavoro

About the role

As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.

No two days are the same, but as a Deployment Strategist you can expect to:

• Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.

• Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close.

• Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.

• Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.

• Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact.

• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.

• Present the results of our work and proposals for future work to audiences ranging from technical teams to C‑suite executives.

• Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap.

• Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.

• Collaborate daily with customers’ engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.

Requirements

• 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred.

• Experience in product development, delivery, and change management.

• Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.

• Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.

• Excellent communication and problem‑solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.

• A proven track record of taking ownership of complex, ambiguous projects and delivering results.

• Adaptability to work across different customer environments, industries, and technical use cases.

• Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks.

• Ability to creatively map enterprise use cases and workflows to AI systems.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact — beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location — past offsites have included Croatia and Italy.

• Co‑working: If you’re not located near one of our main hubs, we offer a monthly co‑working stipend.