Accommodations Specialist & Case Manager

Amazon Web Services (AWS); Roma; On-site; EUR 24,000 - 29,000; Full time

Job summary

Amazon Italia Services Srl in Rome, Italy is seeking an Accommodation Consultant to support employees and leadership through the accommodation/workplace adjustments process with clear communication and strong organizational skills.

You will manage end-to-end accommodation cases, liaise with HR, Safety, Legal and external partners, ensure compliance with disability laws, and educate teams on complex processes while maintaining high service standards.

Qualifications

• Bachelor’s degree in HR or related field.
• Experience supporting employees on benefits, leave, HR, or employee relations.
• Proficiency in Italian and English.
• Experience with Windows, Word, Excel, PowerPoint.

Responsibilities

• Perform accommodation reviews to ensure compliance and support employee requests.
• Coordinate the accommodation process and provide end-to-end case management.
• Collaborate with stakeholders to determine and finalize accommodation approvals/denials.
• Maintain system records and ensure timely information/documentation.
• Provide training for employees, managers, HR and others in DLS.

Skills

Communication

Customer service

Analytical thinking

Time management

Cross-functional collaboration

Education

Bachelor’s Degree in HR or related field

Tools

Windows

Word

Excel

PowerPoint

Job description

Amazon Italia Services Srl in Rome, Italy is seeking an Accommodation Consultant to support employees and leadership through the accommodation/workplace adjustments process with clear communication and strong organizational skills.

You will manage end-to-end accommodation cases, liaise with HR, Safety, Legal and external partners, ensure compliance with disability laws, and educate teams on complex processes while maintaining high service standards.