ZR_325 _Analyst Customer Support Voice MXM POS V2

Prisma Prop Tech; India; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Five day work week

One complimentary meal per day

Internet reimbursement

Gym reimbursement

Group medical insurance

Mental health support benefits

Relocation assistance (if applicable)

Job summary

Prisma Prop Tech in India is seeking a customer support professional to handle inquiries with clear, on-point communication and to relay information accurately. You will address customers professionally, own issues, and escalate when needed while staying knowledgeable about our products and services.

The role requires familiarity with American business culture, strong English (USA) communication, and willingness to work night shifts with 35 wpm typing. Relocation assistance is not stated.

Qualifications

• Any Graduate (B.com preferred).
• Customer support experience in US business environment—banking or financial services preferred.
• Good communication skills (English – USA).
• Sensitization to American culture.
• Open to night shift.
• Proficiency in typing (35 wpm).
• Ability to handle distressed customers.
• Accountability required from each individual.

Responsibilities

• Be able to have on-point communication in a proficient manner.
• Relay all information needed & as provided.
• Address customers in a professional and respectful manner.
• Take ownership of issues to follow up on outstanding requests and escalate issues when necessary.
• Maintain up-to-date knowledge on business areas.
• Maintain broad knowledge about company’s products and services.
• Communicating new issues to managers so the company can establish a solution.

Skills

On-Point communication

Customer support

English – USA

Typing 35 wpm

Distressed customer handling

Accountability

Education

Any Graduate (B.com Preferred)

Job description

Job Description:

Responsibilities :

• Be able tohave On-Point communication in a proficientmanner
• Relay allinformation needed & as provided
• Addresscustomers in a professional and respectfulmanner
• Take ownershipof issues in order to follow-up on outstanding requests andescalate issues when necessary
• Maintainup-to-date knowledge on business areas
• Maintain broadknowledge about company’s products and services
• Consistentlycommunicating new issues to managers so as a company we canestablish a solution to the problem

Requirements

RequiredSkills & Qualifications:

• Any Graduate (B.com Preferred)
• CustomerSupport Experience in US. Business Environment -Banking or Financial Servicespreferred.
• GoodCommunication Skills (English – USA)
• Sensitizationin American Culture
• Open to workin Night Shift
• Proficiency inTyping (35 wpm)
• Ability tohandle distressed Customers
• Accountabilityis required from each individual

Benefits

• 5 Days Working
• One Complimentary Meal per Day
• Internet Reimbursement
• Gym Reimbursement
• Group Medical Insurance
• Mental Health support benefits
• Relocation Assistance (if Applicable)