ZR_303_Analyst : Partner Service Excellence

Finxera; Chandigarh; On-site; INR 450,000 - 650,000; Full time

Job summary

Finxera in India seeks an Analyst PSE to support transaction processing, document management, and reporting for subscribers. You will handle creditor outreach, CRM updates, and documentation while building trust with clients and teams.

The role emphasizes learning, curiosity, and results-oriented work ethic within a fast-paced environment. Ideal candidates are B.Com graduates with banking/FS transaction exposure, basic MS Office skills, 35 wpm typing, strong English communication, and

Qualifications

• Experience in transaction processing within banking or financial services, preferably voice-based.
• Proficient with MS Office and data entry tasks.
• Strong spoken and written business English communication.

Responsibilities

• Creditor outreach and inbound query handling (voice & web).
• Transaction processing and data entry tasks.
• CRM updation and document processing.
• Mailbox updation and report compilation.
• Take ownership of issues and follow up on outstanding requests.
• Maintain up-to-date knowledge on business area and company products/services.
• Communicate new issues to managers to help establish solutions.

Skills

Transaction Processing (Banking/FS)

MS Office Proficiency

English Communication

Typing 35 wpm

Night Shift

Education

B.Com

Job description

As an Analyst PSE , you shall be responsible for helping out with Transaction Processing for our subscribers who would require CFT Resources at IDC to help them with.

This would include, however, not limited up to:

• Document Management
• Transaction Processing
• Payments Investigation
• Reporting

An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company

Responsibilities:

• Creditor Outreach & Inbound Query Handling (Voice & Web)
• Transaction Processing
• CRM Updation.
• Document Processing.
• Mailbox Updation.
• Report Compilation.
• Take ownership of issues & tasks to follow-up on outstanding requests and esc
• Maintain up-to-date knowledge on business area.
• Maintain broad knowledge about companys products and services.
• Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements

Required Skills & Qualifications:

• B.Com Graduate
• Transaction Processing - Banking or Financial Services in Voice Environment preferred (Phone banking)
• Basic MS Office Knowledge
• Good Spoken & Written Business Communication Skills (English USA)
• Open to work in Night Shift
• Proficiency in Typing (35 wpm)

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