Branch Service Manager

Control Print Ltd.; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Control Print Ltd. is looking for a leader to manage branch service operations in Kolkata District. You will oversee service quality, drive team productivity through performance reviews, and coordinate with sales teams to meet revenue targets.

The ideal candidate should have 8–12 years of experience in relevant industries and strong leadership and communication skills. Frequent travel is expected, and proficiency in SAP is advantageous.

Qualifications

• 8–12 years of experience in Printing, Industrial Products, or Office Automation industries.
• 3–5 years of managerial experience in service operations and team management.
• Good communication skills and basic computer knowledge.

Responsibilities

• Lead and manage branch service operations to meet KPIs and business goals.
• Monitor service quality and customer satisfaction across the branch.
• Build strong customer relationships and ensure timely resolution of service issues.

Skills

Leadership

Customer management

Decision-making

Technical troubleshooting

Analytical skills

Process orientation

Education

B.E. Electrical or MBA

Tools

SAP

Job description

• Lead and manage branch service operations to achieve service KPIs, uptime targets, and business goals.
• Monitor service quality, response time, installation, preventive maintenance, and customer satisfaction across the branch.
• Drive service team productivity through performance reviews, training, technical guidance, and people development initiatives.
• Coordinate with Sales and Regional teams to support revenue targets, customer management, and territory planning.
• Manage branch operations including service reporting, spare inventory, SAP compliance, cost optimization, and adherence to service SOPs.
• Build strong customer relationships, especially with key accounts, while ensuring timely resolution of service issues and escalations.
• Ensure compliance with company guidelines, regular reporting, and frequent travel as required.

About You

Skills & Experience Required:

• B.E. Electrical or MBA
• 8–12 years of experience in Printing, Industrial Products, or Office Automation industries.
• 3–5 years of managerial experience in service operations and team management.
• Strong leadership, customer management, decision-making, and technical troubleshooting skills.
• Good communication, people management, and process orientation capabilities.
• Basic computer knowledge; SAP experience is an added advantage.
• Target-oriented mind-set with strong analytical and operational management skills.

Additional Requirement:

• Willingness to travel frequently and manage branch operations independently.