Zonal Manager

FABINDIA LIMITED; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

FABINDIA LIMITED in Mumbai seeks a Store Operations Manager to drive store-level sales, optimize OPEX, and ensure stock rotation across the region.

You will lead promotional initiatives, VM execution, and cross-functional coordination, while building a high-performance team and ensuring compliance with company standards.

Qualifications

• Experience in retail store operations and sales planning.
• Strong understanding of Visual Merchandising (VM) guidelines.
• Ability to plan and drive store expansion and market opportunities.
• Proven ability to lead large teams and coordinate cross-functional activities.

Responsibilities

• Plan and achieve store and category sales targets for assigned locations.
• Ensure OPEX targets are met across all stores.
• Monitor and maintain timely stock rotation within the region.
• Execute promotional activities to increase brand visibility and store footfall.
• Identify and nurture opportunities for institutional and bulk sales.
• Track key retail metrics and take timely corrective actions.
• Conduct regular store visits for readiness and smooth operations.
• Ensure adherence to operational protocols and resolve escalated customer concerns.
• Review performance metrics and implement productivity measures.
• Implement and enhance store standards aligned with company benchmarks.
• Monitor store rosters and ensure adequate staffing.
• Maximize resource utilization and adhere to stock ordering processes.
• Minimize dead and damaged stock within the region.
• Ensure VM guidelines are followed across stores.
• Provide data inputs for budgeting and track performance against budget.
• Consolidate and report key retail metrics in a timely manner.
• Ensure documentation and procedural standards are met.
• Oversee packaging and insurance documentation for cross-store transfers.
• Identify potential store locations based on real estate trends and demographics.
• Support project management for new store openings including planning and recruitment.
• Facilitate feasibility studies and expansion plans.
• Analyze regional and store-wise sales and stock performance.
• Prepare and share daily, weekly, monthly reports as per timelines.
• Coach and train team members and conduct KRAs.

Skills

Store Operations

Visual Merchandising

Sales Planning

Strategic Planning

Team Leadership

Logistics

Marketing

Market Mapping

Competition Study

MS Office

Job description

• Plan and achieve store and category sales targets for assigned locations.
• Ensure OPEX targets are met across all stores.
• Monitor and maintain timely stock rotation within the region.
• Execute promotional activities to increase brand visibility and store footfall.
• Identify and nurture opportunities for institutional and bulk sales.
• Track key retail metrics including mystery audits, footfall, conversion, and average bill value, and take timely corrective actions.

Store Operations

• Conduct regular store visits to ensure store readiness, ambience, and smooth operations.
• Ensure adherence to operational protocols and resolve escalated customer concerns.
• Review performance metrics periodically and implement measures to improve productivity and profitability.
• Implement and enhance store operational standards aligned with company benchmarks.
• Monitor store rosters to ensure adequate staffing at all times.
• Ensure optimal utilization of resources and adherence to stock ordering processes.
• Minimize dead and damaged stock within the region.
• Ensure no SAS stores operate in the region; drive profitability improvement where required.
• Ensure Visual Merchandising (VM) guidelines are consistently followed across stores.

Administrative Responsibility

• Provide data inputs for annual budgeting and track performance against budget.
• Consolidate and report key retail metrics in a timely manner.
• Ensure compliance with required documentation and procedural standards.
• Oversee packaging and insurance documentation for cross‑store transfers and ensure timely claim submissions.

Business Expansion

• Identify potential store locations based on real estate trends, customer demographics, and market opportunities.
• Support project management for new store openings including planning, processes, standards, signage, and recruitment.
• Facilitate execution of feasibility studies and expansion plans.

MIS and Reporting

• Analyze regional and store‑wise sales and stock performance.
• Prepare and share daily, weekly, fortnightly, and monthly reports as per timelines.
• Self & Team Development / Teamwork
• Invest in continuous self-development.
• Coach and train team members to enhance capabilities.
• Conduct KRA-based evaluations and communicate KRAs at the start of each cycle.
• Coordinate with the Training team to deliver induction programs for new employees.
• Promote teamwork and collaboration across markets and cross‑functional teams.
• Mentor new employees and ensure all staff adhere to company standards and code of conduct.

Key Skills:

Product Knowledge, Store Operations, Visual Merchandising, Markets Commercials, IT Operations, Marketing, Strategic Planning, Retail Expansion, Logistics, Good communication skills, Good interpersonal and relation management skills, Ability to co - ordinate and motivate large teams, Strategizing sales and marketing plan, Problem solving and decision making skills, Channel Management, Market mapping, Competition study

Additional Skills required:

Focus on Results, Innovation and Openness to Learning, Entrepreneurial and Strategic Orientation, Planning and Analysis, People Development, Decision making, Proactiveness, Knowledge of MS office.