Store Growth Manager

ESP Engineered; Karnal; On-site; INR 500,000 - 800,000; Full time

Job summary

ESP Engineered is looking for a Store Growth Manager to ensure efficient store operations in Karnal, India. You will be responsible for executing sales plans, providing training, and managing inventory while delivering exceptional customer experiences. The ideal candidate should have 3-5 years of experience in the retail industry with strong analytical and problem-solving skills. This role involves multitasking and maintaining store standards. Opportunity to influence store growth and customer engagement activities.

Qualifications

• 3-5 years of experience from Retail Industry.
• Customer service expertise is essential.
• Strong analytical skills with business data understanding.

Responsibilities

• Implement VM Guidelines shared by HO Team.
• Execute plans to achieve sales targets.
• Supervise daily store operations as per SOPs.
• Provide ongoing training on product knowledge.
• Oversee inventory levels and manage stock replenishment.

Skills

Basic knowledge in MS Office

Analytical and problem-solving

Familiarity with retail management software

Education

Graduation/PG

Job description

Store Growth Manager is tasked with ensuring the smooth and efficient operations of the store, with a strong emphasis on creating visually appealing merchandise displays and delivering exceptional customer (ABs)experiences. Managing and Planning Events inside Store , training and relationship with customers (ABs).

He will be responsible for contributing in Growth of the Store by executing the Plans shared with them from HO Team of Franchise Department .

Key Responsibilities:

• Implement the VM Guidelines as shared by HO Team .
• Ensure the Zone Flow Guidelines and Correct Usage of Brandings and Signage .

Sales and Customer Experience:

• Execute plans to Achieve Sales Target.
• Deliver Excellent Customer Service and Store Ambience Standards
• Train the Staff at Store to align them with company Guidelines .
• Should be able to Explain the Product Features by having Good Product Knowledge .
• Track and analyze sales data to evaluate store performance and identify areas for improvement,
• Understands the sales reports and and share recommendations basis Trend .
• Data maintenance of customer inflow

Store Operations:

• Supervise daily store operations, as per defined SOPs and DILO Program .
• Ensure the store is clean, well-organized, and compliant with health and safety standards.
• Ensure compliance with all company policies, legal regulations, and industry standards as per checklist.

Training and Activities Management:

• Provide ongoing training on product knowledge, Promotions and customer service.
• Follow-ups and relationship building with local ABs.
• Manage activities, training & promotional schedules driven from Head Office .
• Support local ABs to drive training plans in WW.
• Out store activity support in near by area
• Support in New Store Opening (NSO) as & when required

Inventory Management:

• Oversee inventory levels, manage stock replenishment, and conduct regular stock takes to maintain accuracy.
• Coordinate to ensure timely and accurate stock deliveries.

Key Result Areas:

• Store Sales Achievement %
• Inventory Accuracy.
• Developing Self- Learning Effectiveness
• Grievance handling.
• Drive activities – Trainings, Product knowledge and customer engagement

Skills required:

• Basic knowledge in MS Office
• Analytical and problem- solving.
• Familiarity with retail management software, POS systems & basic IT skills.

Educational / Professional Qualification:

Graduation/PG

Work Experience:

• 3-5 yrs from Retail Industry.
• Customer Service Expertise
• Multitasking
• Inventory Management
• Analytical Skills -Business Data Understanding
• Process Oriented – Discipline and Punctuality