Zonal Head – Food Segment

ITC Labs; Panchkula; On-site; INR 3,000,000 - 5,400,000; Full time

Benefits offered by this job

Leadership role with ownership

Competitive compensation with KPI‑driv

Growth opportunities

Job summary

ITC Labs is seeking a Zonal Head for the Food & Chemicals segment, based in Panchkula, to own business growth, client relationships and delivery across the zone. The role combines sales and revenue ownership with coordination across laboratory, logistics and customer support teams.

A results-driven professional with a strong network in the food industry is preferred. The candidate will lead a zonal team, set targets, review performance, and ensure timely reporting and compliant operations, with

Qualifications

• Education: B.Sc / M.Sc in Food Technology, Chemistry, Microbiology or related field.
• Experience: 10–15 years in sales, business development or operations in food testing / TIC industries, with 3–5 years in a lead role.
• Existing client network in surrounding regions preferred.
• Willingness to travel within the zone.

Responsibilities

• Own revenue and collection targets for the zonal food segment.
• Develop and execute zonal sales strategy to acquire new clients and grow accounts.
• Coordinate with laboratory, sample reception and reporting teams for smooth flow and timely reports.
• Monitor TAT, quality, and client satisfaction; follow up on receivables and market trends.

Education

B.Sc / M.Sc in Food Technology, Chemistry, Microbiology or a related field

Tools

MS Office

CRM tools

MIS reporting

Job description

Panchkula B.Sc / M.Sc in Food Technology, Chemistry, Microbiology 10–15 years

Location: Panchkula
Segment: Food & Chemicals Testing
Department: Operations / Business
Reports to: Business Head / Director
Employment type: Full-time
Experience:10–15 years

Role Summary

ITC Labs is looking for a Zonal Head for the Food & Chemicals segment, based in Panchkula, to own business growth, client relationships and operational delivery for food testing across the assigned zone. The role combines sales and revenue ownership with coordination across the laboratory, logistics and customer support teams. It suits a results-driven professional with a strong network in the food industry.

Key Responsibilities

1. Business Development & Revenue Growth

• Own the revenue and collection targets for the food segment in the zone.
• Develop and execute the zonal sales strategy to acquire new clients and grow existing accounts.
• Identify opportunities across food manufacturers, processors, dairy, bakery, beverages, spices, agri-commodity players, exporters, retailers and food service businesses.
• Prepare proposals, quotations and pricing, and close contracts and annual rate agreements.

2. Client Relationship Management

• Build and maintain long‑term relationships with key accounts, decision‑makers and quality heads.
• Understand client testing needs (FSSAI compliance, shelf‑life studies, nutritional labelling, export requirements) and offer suitable solutions.
• Handle client queries, complaints and escalations, working with the lab for timely resolution.
• Make regular client visits and maintain a strong market presence.
• Lead, mentor and review the performance of business development executives, sales officers and field staff in the zone.
• Set targets and KPIs, run regular review meetings and manage team productivity.
• Support hiring, onboarding and capability building for the zonal team.

4. Operations Coordination

• Coordinate with the laboratory, sample reception and reporting teams for smooth sample flow and on‑time reports.
• Monitor TAT, report quality and client satisfaction for zonal accounts.
• Work with the accounts team to follow up on outstanding payments and keep receivables healthy.
• Track competitors, pricing trends and market developments in the food testing space.
• Keep up with FSSAI regulations, accreditation requirements (NABL / ISO 17025) and industry changes, and communicate them to clients.
• Report on pipeline, sales and collections through MIS, dashboards and periodic reviews.

Candidate Profile

Education

• B.Sc / M.Sc in Food Technology, Chemistry, Microbiology or a related field; an MBA in Sales/Marketing is an advantage.

Experience

• 10–15 years in sales, business development or operations in food testing, laboratory services or the testing, inspection and certification (TIC) industry, with at least 3–5 years in a team‑leading role.
• Proven record of meeting revenue targets and managing key accounts.
• Existing client network in the food industry across Punjab, Haryana, Himachal, Chandigarh and nearby regions is preferred.
• Good knowledge of food testing parameters, FSSAI norms and food safety standards.
• Strong negotiation, presentation and relationship‑building skills.
• Leadership, planning and analytical ability.
• Proficiency in MS Office, CRM tools and MIS reporting.
• Willingness to travel within the zone as required.

What We Offer

• A leadership role with full ownership of the zone’s food segment.
• Competitive compensation with performance‑linked incentives.
• Opportunity to grow with an expanding testing and inspection organization.