Zomato Complaint Resolution Coordinator (WFH)

Zomato; India; Remote; Full time

Benefits offered by this job

Attractive monthly pay

Incentive opportunities based on performance

Flexible shift options

Job summary

A leading food delivery company is hiring a Complaint Resolution Coordinator to manage customer issues effectively. The role requires excellent communication skills and the ability to work independently in a remote setup. Ideal candidates are 12th pass or graduates with a knack for customer service. This position offers attractive pay, flexible shifts, and growth within the organization.

Qualifications

• Minimum educational requirement: 12th pass (Graduates preferred).
• Good verbal and written communication skills.
• Ability to remain calm and solution-oriented while handling difficult cases.

Responsibilities

• Manage customer complaints through phone, email, and chat.
• Resolve delivery issues such as delays and wrong orders.
• Document every interaction accurately in the system.

Skills

Good verbal and written communication skills

Basic understanding of computers and smartphone applications

Customer service or call center experience

Education

12th pass (Graduates preferred)

Job description

Company: Zomato
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Candidates Both Eligible
Department: Customer Support & Delivery Operations
Location: Pan India

About the Role

Zomato is hiring Work-From-Home Complaint Resolution Coordinators to assist customers and delivery partners with order-related issues. This role is ideal for individuals with strong communication skills who want a stable remote job in Indias fast-growing food delivery industry.

As a Complaint Resolution Coordinator, you will handle order problems, refunds, delivery concerns, and app queries while ensuring a smooth and positive customer experience.

Key Responsibilities

• Manage customer complaints through phone, email, and chat
• Resolve delivery issues such as delays, missing items, wrong orders, or billing errors
• Document every interaction accurately in the system
• Follow Zomato support guidelines and escalation procedures
• Coordinate with internal teams to ensure timely complaint resolution
• Maintain service quality and professional communication at all times

Skills & Requirements

• Minimum educational requirement: 12th pass (Graduates preferred)
• Good verbal and written communication skills
• Basic understanding of computers and smartphone applications
• Customer service or call center experience is beneficial but not mandatory
• Ability to remain calm and solution-oriented while handling difficult or urgent cases
• Self-discipline and ability to work independently in a remote setup

Work From Home Requirements

• Laptop or smartphone with stable internet
• Quiet workspace for professional communication
• Ability to meet attendance and performance requirements

Salary & Benefits

• Attractive monthly pay
• Incentive opportunities based on performance
• Work from home with flexible shift options
• Grow within Zomatos customer support and operations teams
• Chance to join one of Indias most recognized food delivery brands

If you enjoy helping customers, solving problems, and want a career with growth potential, apply today and start working remotely with Zomato.