Customer Delight Associate

ETERNAL; Gurugram District; On-site; INR 220,000 - 300,000; Full time

Job summary

Zomato, Gurugram-based customer experience specialist role, seeks a Customer Delight Associate with 0-2 years experience. You will engage with customers, resolve concerns and ensure delightful interactions at every touchpoint.

Join a team focused on turning problems into positive moments and delivering outstanding service in a fast-paced environment.

Qualifications

• Strong communication skills to confidently and clearly engage with customers.
• Logical thinking and presence of mind to handle situations on the spot.
• High ownership mindset, you take responsibility until resolution.

Responsibilities

• You’ll be working at the heart of customer experience, helping users feel heard, supported and delighted, every single day.

Skills

Strong communication

Logical thinking

Ownership mindset

Job description

Were Hiring: Customer Delight Associates | Zomato

At Zomato, great experiences are built one conversation at a time.

If problem-solving excites you, going the extra mile comes naturally and you enjoy turning customer concerns into positive moments, wed love to meet you.

Role:Customer Delight Associate
Experience:0-2 years
Locations:Gurugram

What we’re looking for:

• Strong communication skillsto confidently and clearly engage with customers
• Logical thinking and presence of mindto handle situations on the spot
• High ownership mindset,you take responsibility until resolution

You’ll be working at the heart of customer experience, helping users feel heard, supported and delighted, every single day!