Customer Service Representative at Flipkart (Freshers Work from Home)

Flipkart Group; India; Remote; INR 201,000 - 357,000; Full time

Benefits offered by this job

Performance incentives

Yearly bonus

Company-provided equipment

Job summary

Flipkart is hiring Customer Service Representatives for remote roles to support our growing customer base. If you are a fresher with strong communication skills and a desire to build your career from the comfort of your home, this opportunity is for you!

Work from home, fresher-friendly with complete training, and a chance to grow with a reputed brand and inclusive culture. Rotational shifts, six days a week, and company-provided equipment for selected candidates support a flexible remote work

Qualifications

• 12th pass or graduate in any stream.
• Good communication in English and regional languages.
• Basic computer knowledge and typing ability.
• Freshers may apply; training will be provided.

Responsibilities

• Handle customer queries via chat, email, or calls.
• Provide accurate information about orders, refunds, returns, and delivery timelines.
• Resolve issues with professionalism and empathy.
• Record customer interactions and update system logs.
• Coordinate with internal teams to ensure customer satisfaction.

Skills

Strong communication

English & regional languages

Typing ability

Basic computer knowledge

Education

12th Pass / Graduate

Job description

Flipkart is hiring Customer Service Representatives for remote roles to support our growing customer base. If you are a fresher with strong communication skills and a desire to build your career from the comfort of your home, this opportunity is for you!

Key Responsibilities

• Handle customer queries via chat, email, or calls as per assigned process
• Provide accurate information about orders, refunds, returns, and delivery timelines
• Resolve issues promptly while maintaining professionalism and empathy
• Record customer interactions and update system logs
• Coordinate with internal teams to ensure customer satisfaction

Qualifications

• 12th Pass / Graduate (any stream)
• Good communication skills in English and regional languages
• Basic computer knowledge and typing ability
• Freshers can apply – training will be provided
• Comfortable using internet-based tools and apps

Job Details

• Job Type: Full-time, Work from Home
• Location: Remote (applicants from across India can apply)
• Schedule: Rotational shifts, 6 days a week
• Equipment: Laptop and stable internet connection required (company-provided for selected candidates)
• Supplemental Pay: Performance incentives, yearly bonus

Why Join Flipkart?

• Work from home convenience
• Fresher-friendly with complete training
• Reputed brand with long-term growth potential
• Supportive and inclusive work culture