Swiggy Delivery Emergency Response Agent – Work From Home (Pan India)

Swiggy; India; Remote; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive monthly pay

Performance-based incentives

Flexible working hours

Opportunity to work with Swiggy

Career growth in customer operations

Job summary

Swiggy is hiring Emergency Response Agents to handle urgent delivery-related issues and provide fast, accurate support to customers, delivery partners, and internal teams. You will act as the front line for crisis handling—resolving high-priority concerns such as delivery mishaps, escalations, safety issues, and real-time delivery disruptions.

If you are calm under pressure, have strong communication skills, and enjoy problem-solving, this remote job offers a rewarding opportunity to support one

Qualifications

• Education: 12th pass minimum (Graduates preferred).
• Excellent verbal and written communication skills.
• Ability to stay calm and professional during high-pressure or urgent scenarios.
• Basic computer and smartphone proficiency.
• Customer service or call center experience is helpful but not mandatory.
• Strong problem-solving and decision-making ability.
• Quick learner with a customer-first mindset.

Responsibilities

• Monitor and respond to emergency delivery issues in real time.
• Assist customers and delivery partners facing urgent concerns such as delivery mishaps, service failures, or safety alerts.
• Initiate quick resolution while following Swiggy standard operating procedures.
• Escalate critical cases to specialized support teams or internal departments.
• Document every case accurately in the system.
• Maintain high response quality, professionalism, and service efficiency.
• Communicate clearly and confidently with customers, delivery partners, and team members.

Skills

Verbal communication

Written communication

Calm under pressure

Basic computer skills

Customer service experience

Problem solving

Quick learner

Education

12th pass minimum

Graduates preferred

Job description

Company: Swiggy
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Candidates Welcome
Role Category: Customer Safety & Delivery Support
Location: India â– Work from Home

About the Position

Swiggy is hiring Emergency Response Agents to handle urgent delivery-related issues and provide fast, accurate support to customers, delivery partners, and internal teams. In this role, you will act as the front line for crisis handling—resolving high-priority concerns such as delivery mishaps, escalations, safety issues, and real-time delivery disruptions.

If you are calm under pressure, have strong communication skills, and enjoy problem-solving, this remote job offers a rewarding opportunity to support one of Indias largest online delivery platforms from home.

Key Responsibilities

• Monitor and respond to emergency delivery issues in real time

• Assist customers and delivery partners facing urgent concerns such as delivery mishaps, service failures, or safety alerts

• Initiate quick resolution while following Swiggy standard operating procedures

• Escalate critical cases to specialized support teams or internal departments

• Document every case accurately in the system

• Maintain high response quality, professionalism, and service efficiency

• Communicate clearly and confidently with customers, delivery partners, and team members

Skills & Qualifications

• Education: 12th pass minimum (Graduates preferred)

• Excellent verbal and written communication skills

• Ability to stay calm and professional during high-pressure or urgent scenarios

• Basic computer and smartphone proficiency

• Customer service or call center experience is helpful but not mandatory

• Strong problem-solving and decision-making ability

• Quick learner with a customer-first mindset

Work From Home Requirements

• Laptop or desktop with stable internet connection

• Quiet workspace suitable for professional support calls

• Smartphone for communication and backup support

Salary & Benefits

• Competitive monthly pay

• Additional performance-based incentives

• Flexibility in working hours based on business needs

• Opportunity to work with one of Indias fastest-growing technology-driven delivery platforms

• Scope for career growth in customer operations, support leadership, and crisis response roles