Workshop Manager

Maline Automotive; Patna; On-site; INR 300,000 - 600,000; Full time

Job summary

Maline Automotive in Patna, India, is seeking a service center supervisor to manage daily operations, handle customer inquiries, and oversee service technicians. The role focuses on timely servicing, quality checks, and ensuring customer satisfaction.

Ideal candidates will have 3+ years in automobile service management, strong communication, and basic bike knowledge to supervise servicing activities and improve overall service delivery.

Qualifications

• Minimum 3+ years of experience in automobile or two-wheeler service management.
• Good communication and customer-handling skills.
• Basic technical knowledge of bikes, scooters, and vehicle servicing.

Responsibilities

• Manage daily service center operations and ensure smooth workflow.
• Handle customer complaints, service inquiries, and feedback.
• Supervise service technicians and monitor their work.
• Ensure timely servicing, repairs, and vehicle delivery.
• Check service quality and maintain customer satisfaction.
• Coordinate with the spare parts team to ensure the availability of required parts.
• Maintain service records, job cards, and daily reports.
• Ensure proper communication with customers regarding service status and costs.

Skills

Communication skills

Customer handling

Team management

Bike knowledge

Job description

Role & responsibilities

• Manage daily service center operations and ensure smooth workflow.
• Handle customer complaints, service inquiries, and feedback.
• Supervise service technicians and monitor their work.
• Ensure timely servicing, repairs, and vehicle delivery.
• Check service quality and maintain customer satisfaction.
• Coordinate with the spare parts team to ensure the availability of required parts.
• Maintain service records, job cards, and daily reports.
• Ensure proper communication with customers regarding service status and costs.

Preferred candidate profile

• Minimum 3+ years of experience in automobile or two-wheeler service management.
• Good communication and customer-handling skills.
• Basic technical knowledge of bikes, scooters, and vehicle servicing.
• Ability to manage a team and solve customer problems.
• Good organizational and coordination skills.